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Check our Frequently Asked Questions (FAQs) below as you may be able to find the answer to your question.
Clarion Housing aims to keep your home well maintained and we continually check the work of our contractors to make sure that it’s of the highest quality.Your rent includes payment towards the cost of most repair and maintenance work but you also have some responsibilities. Before requesting a repair, please read our guide on who's responsible for repairs.
After having confirmed that the responsibility of the repair lies on Clarion Housing the best way to request a repair is online through our repair diagnosis tool.
Once we receive your repair request we will discuss the most convenient time to carry out the repair and book it into the system. When the repair is booked you will get a job number along with the exact date and time of your repair booking.
When you get in touch with us you need to provide us with your full name, address, date of birth and job reference number. We can then find out the status of your repair on our system if the contractor has left notes. If there are no updates added to the system we would need to chase the contractor. The time it takes for us to get an update on your job can vary depending on how long it takes for the contractor to respond. We will keep chasing the contractor and let you know once we have an update
There are many quick and easy ways to keep up to date with your payments. Direct Debit is the easiest way for you to pay rent as it provides you with a secure and reliable way of ensuring your payments are made regularly and on time.
Read more about ways to pay your rent and find your preferred payment method. Remember that whichever method of payment you chose you remain responsible for payments reaching your account on time.
You can also find answers to the most frequently asked questions around rent and service charges, including what actions you and Clarion Housing can take if you are in arrears.
In some tenancy agreements there are additional charges for shared services provided to a building or estate. These costs are divided between all of the tenants who benefit from them.
Please refer to your tenancy agreement or contact us for further information.
As a leaseholder you have a responsibility to contribute towards the costs for providing services, repairs and maintenance to your building. Your proportion of this cost is your service charge.
By law, service charges should be reasonable and can be fixed or variable. As a leaseholder, it is a condition of your lease that you pay variable service charges.
Find out more about leaseholders service charges, rights and responsibilities.