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Our customers are our priority and we continuously work in improving our customer service. Please visit our customer charter for further information on service standards.
Please check the Frequently Asked Questions (FAQs) below as we may be able to answer your enquiry online.
Clarion Housing aims to keep your home well maintained and we continually check the work of our contractors to make sure that it’s of the highest quality.Your rent includes payment towards the cost of most repair and maintenance work but you also have some responsibilities. Before requesting a repair please read our ‘whose responsibility’ section.
There are many quick and easy ways to keep up to date with your payments. Direct Debit is the easiest way for you to pay rent as it provides you with a secure and reliable way of ensuring your payments are made regularly and on time.
Read more about ways to pay your rent and find your preferred payment method. Remember that whichever method of payment you chose you remain responsible for payments reaching your account on time.
You can also find answers to the most frequently asked questions around rent and service charges, including what actions you and Clarion Housing can take if you are in arrears.
In some tenancy agreements there are additional charges for shared services provided to a building or estate. These costs are divided between all of the tenants who benefit from them.
Please refer to your tenancy agreement or contact us for further information.
As a leaseholder you have a responsibility to contribute towards the costs for providing services, repairs and maintenance to your building. Your proportion of this cost is your service charge.
By law, service charges should be reasonable and can be fixed or variable. As a leaseholder, it is a condition of your lease that you pay variable service charges.
Find out more about leaseholders service charges, rights and responsibilities.