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Supporting our LGBT+ residents

Clarion Housing is involved with various schemes to support our Lesbian, Gay, Bisexual, Trans and Questioning (LGBT+) residents:

HouseProud Pledge

HouseProud Pledge is a scheme ensuring that LGBTQ+ residents are able to enjoy their homes without fear of discrimination.

Launched by HouseProud in association with residents and housing sector leaders, HouseProud Pledge encourages social housing providers to improve services for LGBTQ+ residents and ensure consistent promotion of inclusivity.

As a founding member of HouseProud, Clarion Housing is already putting the scheme into practice. “We want to lead by example in ensuring that every LGBTQ+ resident feels at home in a Clarion home. We look forward to working with residents, allies and partners across the sector,” said Clare Miller, Group Chief Executive.

The scheme promotes new frameworks for offering support and creating inclusivity. Social housing providers that sign up commit to improving their housing services for LGBTQ+ residents and are expected to deliver on three core commitments:

  • ensuring LGBTQ+ residents have an input at executive/strategic level
  • increasing LGBTQ+ visibility through the use of the Pledge symbol
  • initiating a programme of staff training to improve understanding of LGBTQ+ lives.

“HouseProud Pledge sounds like a great idea that could really benefit our community. Problems experienced by some LGBTQ+ residents can be addressed and rectified if residents and housing providers work together,” said a representative from Clarion Housing’s Out and About LGBTQ+ resident network.

To sign up to HouseProud Pledge, or for more information, please email HouseProud.

Email HouseProud now

Find out more about the launch of HouseProud Pledge

No Place Like Home? housing report

‘No Place Like Home?’ is the largest and most comprehensive study ever undertaken to understand the concerns and preferences of LGBT+ social housing residents.

Clarion spearheaded the research in association with the University of Surrey and Goldsmiths. We also part-funded the study along with five other housing associations – Genesis, Hanover, L&Q, Optivo and Riverside.

The study, which engaged with over 300 LGBT+ social housing residents through interviews, focus groups and a survey, found that:

  • Only 43% of survey respondents reported that they felt a sense of belonging to their local area. This figure compares starkly with the findings of the 2018 Clarion Index, where 82% said that they felt they belonged to their neighbourhood. Trans individuals were least likely to express a sense of belonging to where they live (23%).
  • Many LGBT+ participants were concerned about inviting people into their home who they didn’t know, with 21% being uncomfortable with repairs contractors and 25% feeling uneasy with their landlord entering their property. A significant number reported changing their home to conceal their gender identity or sexuality, for example moving pictures, books or DVDs. This was more common amongst gay men, with 20% indicating that they did this ‘always’ or ‘most of the time’ when being visited by their landlord or a repairs person.

The recent Draft London Housing Strategy sets out an expectation for landlords to ensure that their services are LGBT+ inclusive. The next phase of this project, which Clarion is co-sponsoring, will develop a series of sector ‘pledges’ to identify the practical steps that social landlords could take to achieve LGBT+ inclusivity.

Download the 'No Place Like Home' report (PDF, 325kb)

Out and About LGBT+ service improvement group

The Out and About LGBT+ service improvement group is a formal group of Clarion Housing residents from the LGBT+ community.

These residents meet on a quarterly basis with a lead member of Clarion staff to look at how we can ensure that Clarion Housing services are meeting the needs of our LGBT+ resident community.

The group works to an action plan to ensure they are demonstrating that they are achieving outcomes and continually monitoring their priorities.

Supporting our LGBT+ staff

Clarion Pride
Clarion Housing believe that people should be able to bring their whole selves to work. We have a thriving LGBT+ staff network for staff who identify as LGBT+ and allies. The staff network is supported from all levels of the company and works closely with the BAME and Ability networks.

For more information or to contact the LGBT+ Staff network please email

Clarion Housing is a Stonewall Diversity Champion member, demonstrating Clarion’s commitment to creating a workplace that is inclusive, equal and enables LGBT+ people to realise their full potential.

For more information please visit the Stonewall website

Clarion is also a part of House Proud, the professional network for LGBT+ people working in the housing sector across the UK – providing support and advice in helping LGBT+ staff to fulfill their potential, as well as share the best practice for LGBT+ residents and service users.


For more information please visit the HouseProud website.

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