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Water Advice

Water meters can save you money. If you are not on a water meter already, moving to one could save you money as you only pay for the water you use rather than paying a standard charge. The saving each year could be more than £100.

To find out if you can get a water meter and the savings this would make for you get in touch with your water company.

Water tariffs - There are different rates for water depending on how much water you use and whether or not you are on benefits and have a medical condition that means you need to use a lot of water. 

Contact your water company to find out if they offer:

  • Tariffs for medical needs –These are special tariffs for customers on certain benefits and with a medical condition that requires them to use a lot of water. These tariffs mean you pay higher fixed charges but lower or no water usage charges. This means that you can use the water you need without worrying about higher bills than expected.
  • Discounted tariffs - These offer a reduced water bill for households who are struggling to pay water bills.
  • Help with bills - Water companies will also usually help customers who are struggling to pay their bills by checking if they are eligible for any charitable grants.

Vulnerable customers - If you are more vulnerable or have specific needs, e.g. help to read your meter or make your bills accessible, let your water company know. You can ask to go on a confidential register so that you get the services and help you need – especially in an emergency.

For more information please read our Water Smart guide.