Business Administration Apprentice - East - SVE

Main Purpose of the Job:

To assist the Customer service and Administration department with daily duties To deliver a professional, timely, efficient and friendly service to our clients

Main duties

• To contact customers on a daily basis regarding orders
• To competently place orders with suppliers with efficiency and precision
• To Keep the daily transactions sheet up to date.
• To maintain all Customer records and documentation
• Download from portals & request tickets.
• To assist with daily, weekly & monthly reports.
• To provide support with marketing and social media updates
• To provide support with our social value agenda (This can involve volunteering offsite)
• To provide support and assist where possible in answering and resolving day to day customer queries, including answering the telephone and responding to emails
• To learn the waste management ordering system promptly as this is required for daily use (one on one training and support is provided)
• Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
• To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
• Carry out such other duties as are reasonably requested by the Director or PA to MD from time to time.

Working Week:

Monday -8am-5pm

Tuesday -8am-12pm (College work PM)

Wednesday -8am-5pm

Thursday -8am-12pm (College work PM)

Friday -8am-5pm

Future Prospects

There will be opportunities for progression and a permanent position subject to performance once apprenticeship has been completed.

Employer Description

KM ECO Ltd is a small to medium family run business based in Hertford Town. We facilitate the delivery of pro-active waste management and environmental consultancy services in England. KM ECO provides a one-stop shop for all environmental and waste management requirements within the construction industry. KM ECO Ltd are passionate about customer service & social value along with cost management. We believe there are a number of significant benefits in working with KM ECO Ltd, including:

• We have an understanding of the importance of the need for strong relationships with the environment teams, site managers and several key members of the management teams both pre project start for planning and post project decommissioning.
• The knowledge of existing site set-up, site contacts and service expectations
• Proactive management procedures in place for reporting requirements for key performance indicators and ongoing evidence collation for BREEAM, LEED, SKA and considerate construction schemes.
• Our business approach focuses on the waste hierarchy and to assist project teams in achieving waste reduction ambitions. We also support our clients corporate responsibility and community impact reduction programmes on an ongoing basis.

Location:

7a The Maltings, Railway Place, Hertford, SG13 7JT

Skills required:

Teamwork

Actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.

Planning, Organizing & Executing

Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.

Customer Awareness

Responsive to the needs of the customer and aims to deliver customer satisfaction.

Customer service skills

To be polite and confident in communicating with clients over the phone, via email and in some cases on site face to face through site visits with the Operations manager

IT Skills

Excellent skills and experience in Microsoft Office- Word, Excel, PowerPoint, Outlook

Personal Qualities:

Communication

Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.

Adaptability

Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work.

Versatility

Being adaptable to all roles within the customer service and administration department, prioritising roles and responsibilities where necessary

Punctuality

We require someone reliable with good timekeeping skills

Determination

Motivated and ambitious to learn and present ideas for improvement, problem solving etc.

Qualifications Required:

For Level 3 Business Administration - Grades A-C (9-4) in Math's and English is essential

Employers Website

www.km-eco.co.uk