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Available opportunity

Apprentice Key Account Advisor

Salary:

£5.30 per hour

Opportunity type

Apprenticeship

Available hours

37.5 per week

Closing date

Job Description

The role is to provide each and every customer with an enjoyable customer service experience by providing Right First-Time responses and a high level of customer care and attention at all times. Being first point of contact, the role acts as a representative for the company and contributes to the lasting impression XDP customers have, so it is important that the role consistently demonstrates the company values and behaviours.

Deliverables:

  • Owning & Resolving customer enquiries received through different communication channels email, phone, live chat, WhatsApp & Social Media
  • Liaising with internal departments and depots to ensure all actions have been carried out in line with service levels and required timescales
  • Progress reporting and chasing of overdue services
  • Using high levels of communication to provide best in class service
  • Delivering specialist support & sometimes complex scenarios
  • Meet all customer needs and exceed expectations
  • Provide accurate information to resolve all queries and complaints
  • Proactively seek solutions to problems, notifying Management when concerns arise
  • Generate monthly, quarterly, annual reports for management & customers
  • Conduct basic administrative tasks to track own productivity levels
  • Delivering against Individual objectives
  • Involvement in External stakeholder meetings
  • Maintain an excellent standard of customer care in a high-pressure environment
  • Follow All GDPR regulations and business controls
  • Identify any customer upselling opportunities

Skills:

  • Achieving Customer Excellence
  • Finding Solutions
  • Collaborating for Success / Teamworking
  • Communicating
  • Understanding issues
  • Building Understanding & Trust
  • Resilience

Personal Qualities:

  • A natural desire to help people
  • Enthusiasm to develop your skills and knowledge
  • Extremely well organised with sound planning skills
  • Positive and approachable manner
  • Good work ethic

Requirements:

  • Ideally level 1 Customer Service already completed