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Coronavirus: guidance and services

We know Covid-19 is a concern for everyone and our priority is to do everything we can to support residents and staff.

This page will be updated as new government guidance is released, if it requires a change to our services. It was last updated on the 5 January 2021, following the announcement of a national lockdown.

We continue to carry out repairs to homes, fire risk assessments, gas and electrical safety inspections, caretaking and cleaning in communal areas.

It is very important that gas and electrical safety inspection appointments are kept. All our operatives have a Covid-secure way of working and will enter your home wearing a face covering, unless they're exempt. For more information please see “Repairs to your home” below, or give our contact centre a call with any questions about your appointment on 0300 500 8000.

We provide emergency repairs within 24 hours, and any other repairs on the next available appointment, with a target to complete the repair in 28 days. There are still some products like plaster and fencing that are in shorter supply than normal and these repairs may take slightly longer. 

Government advice

You can find the latest government advice on Covid-19 here. This includes guidance on work, travel and meeting with friends and family.

Working together during the Covid-19 outbreak

The situation is ever-changing, but it has brought people and communities together, and we’re proud of Clarion staff, residents and partners who have gone the extra mile to support others.

For residents who are finding themselves in financial difficulty during this time, we run an additional support service called Guideline. Guideline cannot support directly on rent payments, but provides advice on budgeting. They can arrange support to access specialist debt advice and are continuing to help people find employment opportunities. If you would like to speak to one our Guideline team members, please complete this form.

Read Covid-19 resident updates from Michelle Reynolds, our Chief Operating Officer at Clarion Housing Group.

Covid-19 declaration

Staying Covid-19 secure declaration 

Covid-19 risk assessment

Staying safe in your building during Covid-19

Repairs video guidance

How we're helping

We are trying to provide as full a service as possible, but we may have to deliver them a bit differently to ensure both you, our residents, and our staff can remain safe. For more information about different services, please select an option below: