Coronavirus: guidance and services
We know Covid-19 is a concern for everyone and our priority is to do everything we can to support residents and staff.
We continue to carry out repairs to homes, fire risk assessments, gas and electrical safety inspections, caretaking and cleaning in communal areas.
All our operatives have a Covid-secure way of working and will enter your home wearing a face covering, unless they're exempt. For more information please see “Repairs to your home” below, or give our contact centre a call with any questions about your appointment on 0300 500 8000.
We provide emergency repairs within 24 hours, and any other repairs on the next available appointment, with a target to complete the repair in 28 days. There are still some products like plaster and fencing that are in shorter supply than normal and these repairs may take slightly longer.
Here is the latest government advice on Covid-19.
We are proud of Clarion staff, residents and partners who have gone the extra mile to support others since the start of the pandemic in March 2020.
For residents who are finding themselves in financial difficulty during this time, we run an additional service through our Clarion Futures support team.
Our team can't support directly on rent payments, but they do provide advice on budgeting. They can arrange support to access specialist debt advice and are continuing to help people find employment opportunities. If you would like to speak to one our team, please complete this form.
Staying Covid-19 secure declaration (pdf)
Covid-19 risk assessment (pdf)
Discover some of the ways that we and our residents have responded to the coronavirus pandemic.