Residents’ Annual Report
Explore our new, interactive Residents’ Annual Report to see how we’re continuing to improve our services and how well you think we’re doing. And discover our resident stories from across the country.
Our Residents’ Annual Report reflects on the last 12 months, but also on our response to coronavirus.
As we adapt to the pandemic, it’s never been more important for us to provide the best service to all our residents. Since the start of the pandemic, our teams have worked harder than ever to support our communities.
- 80,000 support calls to older residents.
- £130,000 in grants through an emergency support fund.
- 480 people supported into new jobs during the height of lockdown.
Throughout the year, we continued delivering one of the UK’s largest social investment programmes, investing £150m to create vibrant communities through a range of community schemes and regeneration projects.
We helped tackle the national housing shortage by completing 2,101 new homes – 86% for affordable tenures. And we invested £83m improving existing homes through planned improvement schemes. We also spent £188m on repairs and maintenance.
We’re also proud to manage support services helping the personal wellbeing of the most vulnerable people in our society. In the last year, we addressed the needs of more than 3,300 people.