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Clarion Housing Residents' Annual report 2019 - 2020 front cover

Residents’ Annual Report

Explore our new, interactive Residents’ Annual Report to see how we’re continuing to improve our services and how well you think we’re doing. And discover our resident stories from across the country.

Our Residents’ Annual Report reflects on the last 12 months, but also on our response to coronavirus.

As we adapt to the pandemic, it’s never been more important for us to provide the best service to all our residents. Since the start of the pandemic, our teams have worked harder than ever to support our communities.

  • 80,000 support calls to older residents.
  • £130,000 in grants through an emergency support fund.
  • 480 people supported into new jobs during the height of lockdown.

Throughout the year, we continued delivering one of the UK’s largest social investment programmes, investing £150m to create vibrant communities through a range of community schemes and regeneration projects.

We helped tackle the national housing shortage by completing 2,101 new homes – 86% for affordable tenures. And we invested £83m improving existing homes through planned improvement schemes. We also spent £188m on repairs and maintenance.

And we continue to provide a range of jobs, skills and training opportunities through Clarion Futures, as well as a variety of ways for you to get involved and have your say.

We’re also proud to manage support services helping the personal wellbeing of the most vulnerable people in our society. In the last year, we addressed the needs of more than 3,300 people.

Read our Residents’ Annual Report

I’ve been here for about six years and I love it. It’s an absolute treat.


LiveSmart resident

Meet Anne - LiveSmart resident

“I previously lived in a big three-bedroom flat, but after my husband died I needed to downsize. I was aware of families struggling and in desperate need to find somewhere with enough space to live.

“I’ve been here for about six years and I love it. It’s an absolute treat. I have lovely neighbours and a gardener who comes once a fortnight.

“My home is very comfortable and I have photographs of my family all around me. If I have ever had a problem the service has been excellent and been sorted straight away.”

Read Anne’s story

Meet Cain - national ambassador

“I grew up in a single-parent family in Penge. Life wasn’t easy and we struggled financially. I got involved in gangs and as part of a programme to escape this lifestyle we moved to west London for a fresh start.

“I was inspired to not only transform my life, but also other young people’s.

“I set up my music business, which includes Grafterboy, a record label offering young people who have also come from disadvantaged backgrounds an opportunity to break into the industry.

“I thought the national ambassador scheme would be a great opportunity, not only for my personal development, but as a way to combine my aspirations with my passion for music.”

Read Cain’s story

I would 100% recommend becoming an ambassador, not only to empower yourself, but other young people too.


national ambassador

As soon as I looked into shared ownership, it became obvious this was the best solution for me.


shared owner

Read Natalie’s story

Meet Jacqueline – Amy’s Place

Jacqueline is a resident at Amy’s Place, a recovery house for young women aged 18-30 who have struggled with drug and alcohol dependency. Clarion owns and manages Amy’s Place with funding from the Amy Winehouse Foundation.

“I arrived at Amy’s Place eight months ago and it has been an absolute blessing. For the first time in years I feel safe, stable and excited about finally putting down roots.

“I now live in a shared flat and have found a sisterhood that had been lacking in my life. I have created special friendships and a great sense of independence.

“There is always access to help from people with experience in the drug and alcohol fields, who work closely with us around preventing relapse. My keyworker, Alan, also supported me in applying for benefits.”

Read Jacqueline’s story

For the first time in years I feel safe, stable and excited about finally putting down roots.


Amy’s Place resident

Read Jacqueline's story

Residents can and do help make communities great again.

Kelly and Mark

Clarion residents

Meet Kelly and Mark – regeneration

Kelly and Mark are part of the residents’ steering group involved with the regeneration of the Barne Barton estate in Plymouth. This will transform Barne Barton from a 1960s estate to a modern mixed-tenure community, with high-quality, modern homes. They got involved after worrying about the impact it would have on their family.

“It’s been better than we expected. Our thoughts, ideas and concerns have been listened to and taken into account during the design process.

“We got to know and trust the local staff and understand they would share with us everything they could. The steering group is something we enjoy. Clarion made us believe we’re an important part of the process and our opinion does count.

“We would definitely encourage others to get involved with regeneration. Residents can and do help make communities great again.”

Read Kelly and Mark’s story

I love nothing better than being able to tell someone they’re eligible for more.


financial guidance officer

Read Geraldine’s story