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Clarion Housing is the new name for your landlord. As a result of this merger you should have or will be shortly receiving a letter communicating this change and any impact this may have on you as a customer. Your tenancy agreement and rent and other charges will not change as a result of this name change.
Once you have put a postcode in, you will be able to find content on services including reporting a repair and paying your rent.
Yes you can. Following our name change to Clarion Housing your existing payment method will continue to work. You do not need to make any changes with your bank.
Your new landlord is Clarion Housing. To view details about your tenancy agreement, please enter your postcode, and visit Your Home section where you will find details of the various different types of tenancies Clarion offer.
There will be no changes to your rent or tenancy agreement as result of this merger.
By bringing together the housing associations in this way, we will combine our services to offer a more efficient and consistently good service to all our customers around the country. All of this is underpinned by our Customer Charter which sets out our service standards, what we will do as your landlord, and what we ask of you in return.
No – all repair requests/reports sent before the launch of the new website have been successfully transferred and there are no changes to your current repairs customer number.