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Social media terms of use

Policy

The Clarion Housing social media pages have been created to give our residents a place to give us feedback or suggestions and to receive information from Clarion Housing.

These guidelines are designed to help keep you safe and encourage respectful behaviour whilst still allowing you to express your opinions and raise any issues that you may be experiencing.

By not adhering to the guidelines set below, you could see your posts removed. If unacceptable behaviour persists, you may be blocked from participating on our pages.

 

Protect yourself and others:

Please be mindful of the information you share on social media. Our social media pages are public so please do not post any personal information, such as an address or phone number. To safeguard your privacy and that of others, we will endeavour to remove any personally identifying information from public view.

Please also consider whether it is appropriate to post personal information about other people. We will never ask you to provide personal information on our public pages. If necessary, we will ask you to follow up with a private message, phone call or email.

Clarion Housing retains the right to remove content posted to our pages or block users from posting to our social media pages for any reason deemed necessary to ensure the safety and wellbeing of our online community.

 

Be respectful:

We want these pages to be places where Clarion Housing residents have an opportunity to express their comments and opinions in a safe and constructive environment.

Posts which are harmful, offensive, defamatory, harassing, threatening, abusive, or hateful or otherwise degrading or intimidating of any individual or group of individuals on the basis of religion, gender, race, sexual orientation, ethnicity, age, or disability, defamatory of any person or otherwise offensive or illegal will not be tolerated.

We will block offensive users from our social media pages. If you are offended by any post you see please use the report post option.

Sometimes things go wrong so allow us to try and put it right. Try to keep posts relevant to our services and any criticisms remain constructive and on a subject that we can act on or respond to.

We are happy for you to share your experiences on our public pages but ask that if you do have a complaint so it can be registered correctly you can call us or complete our online form.

 

Spam

Repeated duplicate postings (spam) by the same user will be removed. Any posts that promote yourself, an event, or business will be removed.

 

When will we respond:

We try to read all messages, posts and comments, and will respond where appropriate. However, our pages are not constantly monitored, replies are between 8:30am and 5pm, Monday to Friday and we try to reply within 48hrs.