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Universal Credit is here

 

For people of working age, Universal Credit is a new benefit that replaces six existing benefits.

Universal Credit changes how you will receive and manage your money, it’s good to be ready for this ahead of time. You will be told by your benefit provider when you have to claim Universal Credit.



  • What is Universal Credit?
  • How is Universal Credit managed?
  • How are Universal Credit claims paid?

What is Universal Credit?

What's happening:

Universal Credit is a single monthly payment paid directly into your bank account.

What you need to do:

You will be responsible for managing all your monthly finances, including paying your rent. Be ready to manage your budget and rent payment by direct debit.

Want to know more?

Universal Credit changes how you will receive and manage your money, it’s good to get ready for this ahead of time.

With Universal Credit, instead of receiving separate benefits you will get a single monthly payment directly into your bank account. This includes the money for your rent. You are responsible for making rent payments yourself and ensuring these are paid in full, on time.

The best way to manage this is to set up a regular payment method such as a direct debit. Paying for your essentials, such as your rent first can help give you peace of mind.

If you fall behind with your rent, your home could be at risk so it’s important to prioritise this payment.

How is Universal Credit managed?

What's happening:

Universal Credit claims are made and managed online.

What you need to do?

You’ll need an email address and internet access to get set up online.

Want to know more?

Because Universal Credit claims are made and managed online, you will need a reliable way to be online as well as an email address.

If you need help with this, we offer a range of support from low cost connectivity to digital skills training.

 

How are Universal Credit claims paid?

What’s happening:

Universal Credit is paid monthly in arrears and there is a 5–6 week delay between claiming and getting your first payment.

What you need to do:

If you can, put some money aside or arrange an advance. Be prepared in case you have to wait for a payment.

Want to know more?

Planning ahead can help you prepare for the delay to your Universal Credit payment or if you have a rent payment due while you are moving to Universal Credit.

When moving to Universal Credit you can get an advance to tide you over the period until your first Universal Credit payment is due – this can be up to 100% of your first expected monthly award.

If you get an advance, your future monthly payments of Universal Credit will be reduced until you have paid this back; this is normally over 12 months so you will have to budget for this.

We can help you prepare for the changes.

We can support customers making the move to Universal Credit with the right advice for their situation. We can also assist with:   


Where are you?

Please tell us your postcode so you can get in touch with us to find out more about Universal credit.

Your postcode is: Change postcode

Frequently asked questions

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Ways to pay your rent

Find out about all the options you have when it comes to paying your rent on time.


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Clarion Housing Online Service

Manage your rent online by signing up to our online services account if you haven't already.

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Clarion Futures Money and Digital

Clarion Futures can provide support with managing your money and guidance on budgeting.