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Get involved in your community

Do you want to make a difference to where you live? 

We want to get even more residents working with us to improve our services and to do this you need to tell us how you would like to get involved. We know how busy life can be so the various activities take varying levels of commitment - it could be as little as half an hour a year.

  • National
  • Regional
  • Service area
  • Local




Time commitment

Clarion Housing Board of Directors

The Board is responsible for ensuring we meet our legal and financial requirements. They focus on service delivery and how we manage and maintain our homes.

Approximately 3 days a month.  You will be required to attend approximately 5 Board Meetings per year, attend training and Board Away Days.                                 

Annual Resident Engagement Days

We host Resident Engagement Days in each Clarion region. Residents who attend have an opportunity to meet each other, ask questions of Clarion Board members and Executives, get involved with workshops and find out about a variety of information.

One day per year.

Service Improvement Groups

A group of residents and staff to work in partnership when required to review policies and procedures, set standards, monitor performance and how services are delivered. We currently have service improvement groups that look at:

Anti-social behaviour, voids and lettings, LGBT (Out and About) disability issues, complaints and customer accounts collection.

A half day meeting per quarter with reading and occasional training/meetings in between.

Young Ambassadors

There are currently two ways for 16-25 year olds to get involved.

  • National Ambassadors - help us to improve our services for young people.
  • Community Ambassadors – helping to provide young people with a voice and opportunity to make a difference within their community.

National Ambassadors meet every month and for a yearly planning meeting.

Community Ambassadors time varies dependant on the local area/project.




Time commitment

Regional Scrutiny Committee

Each of the five Regional Scrutiny Committees are made up of residents, independent members and staff who work in partnership to scrutinise Clarion Housing services and make recommendations for improvements to the Board.

Every quarter with occasional training and sub-groups, plus reading in between.

Property Engagement Group (PEG)

This group will look at all property related issues – the services we currently deliver, what may need to change and how we make those changes for reactive, servicing and planned works in your region. Representatives may also have the option to be involved in specific projects or procurements.

Meetings will be a minimum of 3 times a year with reading between meetings.

Service area



Time commitment

Virtual/Digital Forums

Residents can engage online on our digital forums and share feedback on Clarion Housing services.

Whenever suits you - from occasional posts to several times a day.




Time commitment

Resident Associations

A great way for people to have a collective voice and come together to tackle local issues, arrange social events and build community spirit. We can support you in setting up associations.

This can be monthly or quarterly meetings. Members will need to do other tasks, such as writing minutes, sending out the agenda or doing accounts.

Community Inspectors

Working alongside our Repairs, Estate Services and Neighbourhood Teams, you will visit our estates; inspecting services such as cleaning and gardening services, and communal repairs.

Frequency of inspections depending on the estate /area.

Focus Groups / Task and Finish Groups

Occasional meetings with a small number of residents to collect information and experience on specific topics/service areas.

Half a day or less, when an issue or service which interests you needs to be looked at. One or more meetings can take place depending on the issue that needs to be resolved.