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Nothing is more important than the safety of your home. As such, we accelerated our fire safety programme over the last 12 months spending £20m on fire safety works.
In addition, we spent £89m on improvements and refurbishments to kitchens, bathrooms, roofs and boilers, with resident satisfaction levels at 92%. And, over the past year, our Clarion Response service completed more than a thousand repairs every day.
Last year, we helped many residents adjust to Universal Credit, the new benefits payments system. And Clarion Futures continued to provide opportunities – helping 4,000 people into work and referring 3,700 residents for free debt advice.
Our resident services continue to become more responsive to your needs with, for example, more ways for you to engage with us online – from paying your rent to accessing advice and support.
Residents’ Annual Report
See how we’re working to support residents, improve homes and develop communities.