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To ensure your safety, we continued to invest heavily in improving the fire safety of our buildings, with £20m spent in 2018-19. As part of our efforts, more than 5,000 fire risks assessment actions were completed last year. An additional £21m will be invested in 2019-20 to further our safety programmes.
We’re committed to providing you with a high-quality home repairs service and in 2018-19 our skilled Clarion Response teams completed more than a thousand jobs every day.
In addition, we invested £89m on planned improvements and refurbishments, completing 19,000 individual jobs with a 92% resident satisfaction rating. This programme of work included electrical safety checks, rewiring, kitchen and bathroom refurbishments, heating upgrades, lift replacements and energy efficiency work.
Residents’ Annual Report
See how we’re working to support residents, improve homes and develop communities.