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Improving homes

We take pride in the safety and standard of our homes and know that carrying out high-quality repairs and refurbishments is hugely important to you.

Improving fire safety

To ensure your safety, we continued to invest heavily in improving the fire safety of our buildings, with £20m spent in 2018-19. As part of our efforts, more than 5,000 fire risks assessment actions were completed last year. An additional £21m will be invested in 2019-20 to further our safety programmes.

Fire safety information

Repairs and refurbishments

We’re committed to providing you with a high-quality home repairs service and in 2018-19 our skilled Clarion Response teams completed more than a thousand jobs every day.

Repairing your homes 

In addition, we invested £89m on planned improvements and refurbishments, completing 19,000 individual jobs with a 92% resident satisfaction rating. This programme of work included electrical safety checks, rewiring, kitchen and bathroom refurbishments, heating upgrades, lift replacements and energy efficiency work.

"I absolutely love it here and would recommend it to anyone."

Florence Alport

Read Florence's story

Resident annual report

Residents’ Annual Report

See how we’re working to support residents, improve homes and develop communities. 

Download report


Explore our Residents’ Annual Report

Developing communities

Find out how we're creating vibrant places for you to live.

Supporting residents

Supporting residents

See some of the ways we’re helping residents and providing services.