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Supporting residents

Working in partnership with you is a key part of shaping and improving our housing services.

There are many ways for you to get involved and improve your community: from becoming a national board member or sitting on a regional scrutiny committee to attending resident engagement days or being a young ambassador.

Or you can get involved online through Clarion Voice: a dedicated social platform on which you can take part in forum discussions, complete surveys and have your say on consultations.

"I don't think I would have been able to do this on my own, Clarion were there to help me."

Michelle Rowe

Read Michelle's story

Helping people adjust to Universal Credit

At the end of 2018, Universal Credit was introduced across the country. Rather than weekly payments and certain benefits being paid directly to their landlord or local authority, with Universal Credit people receive all their benefits in one monthly sum. For some people, this was an easy transition, but others needed the support of our welfare benefits advisers, tenancy sustainment officers and Clarion Futures staff.

"I absolutely love it here and would recommend it to anyone."

Florence Alport

Read Florence's story

Supporting older residents

Our LiveSmart Housing provides facilities management and intensive housing management for our older residents. This enables our residents to benefit from safe, secure and consistent services, with a designated staff member providing regular contact and comfort.

Improving customer service

Our contact centre teams handle all of your phone calls, emails, social media queries and, most recently, live web chats. In 2018-19, we handled more than 1.4m enquiries and you gave our teams a customer satisfaction rating of 80.5%.

Handling your enquries


Resident annual report

Residents’ Annual Report

See how we’re working to support residents, improve homes and develop communities. 

Download report


Explore our Residents’ Annual Report

Improving homes

See how we’re investing in the safety and quality of your homes.

Developing communities

Find out how we're creating vibrant places for you to live.