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Clarion Housing can support residents experiencing anti-social behaviour, and working with our residents and other agencies can often take action to address it. Please find the answers to some frequently-asked questions below.
If you wish to report anti-social behaviour you can use our enquiry form on this site and select 'report anti-social behaviour' on the 'reason for enquiry' drop-down menu.
If you are at immediate risk or in danger please contact the Police on 999.
If the ASB is of a criminal nature such as drug dealing on a Clarion Housing estate, then please contact the police to report it first so that you can provide us with your Crime Reference Number.
We understand that ASB can have a very disruptive effect on neighbourhoods, communities and individuals. At Clarion Housing, we take a flexible approach to managing incidents and work in partnership with others to tackle it.
Customers are expected to behave responsibly and respectfully as required under the terms of their tenancy or lease agreement with us. Anti-social behaviour or criminality either by a resident, people living with them or visitors to their home could lead to a loss of their home.
All behaviour that has a negative impact on quality of community life can be classed as anti-social behaviour (ASB). This can include any of the following:
Reports due to different lifestyles or every-day living situations which are not intended to cause nuisance or annoyance are not generally considered as ASB, such as babies crying, children playing, occasional celebrations and parties, or minor personal disputes between neighbours.
Anyone can report any concerns about ASB. This includes victims and witnesses (including our staff). You do not need to be the victim, you can report ASB if you have concerns about the welfare of your neighbour or anyone living in your community. Vulnerable residents such as those with learning disabilities or the elderly can need the support of neighbours to report harassment, ASB or victimisation.
Reports can be made through the online contact form on this website, via third parties, by phone or by email .
It is very important that if anyone who feels that they or another person are in immediate risk or danger calls the police straightaway, even if they also call us.
When you make your report, you will be asked some initial questions about the ASB, to find out how it’s affecting you so that we can categorise your case based on a number of factors such as the type of ASB, how severe it is, how frequent it is occurring, and whether the victim is vulnerable.
Depending on the category of your case, we have different timescales for interviewing you and agreeing an action plan to try and stop the ASB. For high risk cases, we aim to do this within one working day.
We know that early intervention is key to successfully resolving problems and preventing things escalating and getting out of control
We will use whatever options are most appropriate, including:
Sometimes legal action is needed because early intervention has not stopped the ASB or because the ASB is too serious in the first place. We can take various legal actions depending on the circumstances of the case:
Noise is an unavoidable part of everyday life and we must all accept a certain degree of noise from others activities. Living in flats where you are sharing facilities and living very close to your neighbours, it is particularly easy for difficulties to arise if people are inconsiderate or behave unreasonably.
Most of the ASB problems that are reported to us are complaints about noise and swearing. Noise travels easily between flats so please bear this in mind, particularly late at night and early in the morning. Please respect your neighbours and those living around you. We cannot respond to every report of noise but we will try to intervene where noise is occurring regularly or is very excessive.
You should also report regular excessive noise to your local council environmental health office as they have responsibilities to ensure that as far as practicable the degree of noise in the environment around us remains at a level that is not harmful to health.
Where excessive noise does occur, the environmental health office can usually investigate and suggest solutions. In many cases, the person making the noise will be unaware they are causing a problem and it may be resolved by offering them advice on reducing the noise, or talking with those living nearby to agree a mutually acceptable solution. Sometimes formal mediation can help in these situations.
We will work with environmental health where there is an ongoing problem to take action under the terms of the tenancy agreement or lease.
To report anti-social behaviour please use the General Enquiry form on this site.