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Domestic abuse or violence

Everyone has the right to be safe from abuse and fear, and so we take all reports of domestic abuse or violence extremely seriously. Working in partnership with other organisations, we’ll put you at the heart of our response and can help find you emergency accommodation or provide extra security measures.

What is domestic abuse?

Domestic abuse relates not only to violence or physical abuse, but also to other types of abuse, such as controlling, coercive or threatening behaviour.

Domestic abuse occurs between those aged 16 or over who are, or have been, partners or family members regardless of gender or sexuality.

It can refer to a single incident, or problems that continue for a period of time, and includes sexual assault, threats, humiliation, intimidation or other abuses used to harm, punish, or frighten a victim. It also includes violence within the family, for example inter-generational abuse between adults and elderly parents; so-called “honour” crimes; female genital mutilation; and forced marriage.

If you alter your behaviour because you are frightened of how someone will react, you are being abused.

Important: if you feel in immediate danger, call the police on 999.

How to report domestic abuse

You can report domestic abuse by contacting our trained staff. When you make your report, one of our officers will undertake a risk assessment within one working day to ensure we provide the right support.

Contact us now

You can also talk to the police, your local council, refuge groups, voluntary organisations and support services: a list of local support services can be found below.

Important: if you feel in immediate danger, call the police on 999.

How we’ll support you

If you’re at immediate risk, we can help find emergency accommodation or refer you to a refuge. In the longer term, we can support you to have the abuser removed from your home, or help you move to a different home. Where appropriate, we can work with partner organisations to take legal action against the person or people responsible.

If you want to stay in your home, we can provide additional security measures, such as:

  • personal alarms
  • extra locks
  • extra lighting
  • a phone to use with a direct dial number to the police.

We can also refer you to local and national support organisations that can provide you with specialist emotional and practical support.

We are continuing to provide domestic abuse services during the Corovavirus lockdown period. We are taking referrals for all services including both refuge and community support. Please note, due to the lockdown some of our services are being delivered remotely. Our remote working includes technology and telephone systems to deliver support services.

In an emergency always call 999. (If you can’t speak, use the Silent Solution system by coughing or tapping the handset then press 55 on your phone - the police will know it’s an emergency) or call 101 for non-emergencies.

For non-emergency support and safety planning call our domestic abuse helpline directly on 07376 637 069. If getting to a phone is difficult and it’s safe for you to do so, email us directly. You will be connected to the right support which is currently being delivered remotely in accordance with Government guidance. Refuge services continue to offer emergency space for victims at this time. Isolation rules do not apply if you need to leave your home to escape domestic abuse.

Find your local support services

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