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Clarion customer charter

Our service standards


Answer 80% of calls within 30 seconds.


Acknowledge all emails and letters as soon as possible but always within 5 working days.



Resolve complaints as quickly as possible and always within an average 10 working days.



Provide an update at least every 14 days for any queries that remain open.

Resolve 70% of queries during the first contact - Where this is not possible, the person who is managing the query will call you back by the end of the next working day.

Repairs appointments will be offered within 28 days unless it is an emergency.


We will

You will