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Clarion customer charter

Our service standards

Answer 80 per cent of calls within 30 seconds.

Acknowledge all emails and letters as soon as possible but always within five working days.

Resolve complaints as quickly as possible and always within an average ten working days.

Provide an update at least every 14 days for any queries that remain open.
Resolve 70 per cent of queries during the first contact. 

Repairs appointments will be offered within 28 days unless it is an emergency.

We will

You will