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Your tenancy agreement is a legal document, so you should keep it safe for future references.
Clarion Housing tenancy policy sets out which tenancies we offer for different types of housing.
We use the money received in rent to carry out repairs, clean and maintain estates, build new homes, and provide services to you.
We require tenants to pay by Direct Debit but will consider other payment options if you are not able to pay that way such as standing order, debit card over the phone, using our website, or in person at Post Offices and other outlets with e-pay or PayPoint facilities. If you receive a benefit to help you with your rent payments, you must let us know, but it is your responsibility to make sure that your rent is paid.
If at any time you think you will not be able to pay your rent on time, please contact us straight away. There are lots of ways we can help. We will hopefully be able to come to an arrangement for you to repay any arrears (rent you owe us) before they get too big. However, where we cannot come to a satisfactory arrangement with you, we may have to take legal action to get the money we are owed. This is a serious step and may result in ending your tenancy.
We can help you access support and advice around your money, such as checking that you are getting all of the benefits you are entitled to and getting money advice to help you maximise your income and better manage any debt you may have.
You will need our permission first before you do any of the above. Please contact us with us if you have any questions or have a look at our website.
You may have the right to swap your home with another Clarion Housing Association tenant or with a tenant of another housing association or council. It can often be a faster way to move than waiting for a transfer or spending time on a waiting list.
If you want to go ahead with a swap, you must contact us for our permission. It is illegal to swap without out permission or to take any form of payment for swapping. If you wish to swap with another housing association or council tenant, they must also get permission from their landlord.
You have to find someone who wants to swap homes with you. We run House Exchange, a free website for people who want to swap their homes.
The mutual exchange policy [PDF] sets out Clarion Housing's position in respect to allowing our tenants to exchange homes.
If you want to end your joint fixed term tenancy, both joint tenants will need to agree this in writing, including who will keep the tenancy in their sole name if one of you wants to continue to live in the property. If you have kept to the tenancy terms and conditions and always paid the rent on time we’ll normally agree to this, but we may require another probationary period to be completed.
In most cases, we will agree to you leaving if you give one months written notice, have a clear rent account and leave the property (and garden) in a good condition. If you are thinking about moving out before your tenancy ends, please contact us to discuss the situation and why you are thinking of moving.
We will review your tenancy towards the end of the probationary period and in the last year of the fixed term.If you have had any problems with your tenancy, like rent arrears, irregular rent payments, antisocial behaviour or other tenancy breaches, then we may issue you with a notice to end the tenancy.