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Clarion Housing offers one year starter tenancies to new tenants of retirement age. If the tenancy terms have been kept, then an assured tenancy will be offered at the end of the tenancy period. These are often referred to as ‘lifetime’ tenancies as they do not have a fixed end date.
Your starter tenancy agreement is very important as it sets out the legal rights and responsibilities that you have as the tenant and we have as the landlord. Your starter tenancy agreement is a legal document and you should keep it for future references.
This document can be ordered in a variety of formats, such as large print, Braille, audio or into an alternative language. For further information, please contact us.
We use the money we receive in rent to carry out repairs, clean and maintain estates, build new homes, and provide services to you.
We require tenants to pay by Direct Debit but will consider other payment options if you are not able to pay that way such as standing order, debit card over the phone, using our website, or in person at Post Offices and other outlets with e-pay or PayPoint facilities. If you receive a benefit to help you with your rent payments, you must let us know, but it is your responsibility to make sure that your rent is paid.
If at any time you think you will not be able to pay your rent on time, please get in touch with us straight away. There are lots of ways we can help. We will hopefully be able to come to an arrangement for you to repay any arrears (rent you owe us) before they get too big. However, where we cannot come to a satisfactory arrangement with you, we may have to take legal action to get the money we are owed. This is a serious step and may result in ending your tenancy.
We can help you access support and advice around your money, such as checking that you are getting all of the benefits you are entitled to and getting money advice to help you maximise your income and better manage any debt you may have.
This is set out in our Starter Tenancy /Probationary period review Policy.
We’ll review your starter tenancy before it ends. If there are no problems, your tenancy will become assured at the end of the first year.