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In this section you will find answers to the most FAQs around rent and service charges including what actions you can take if you have rent arrears and the actions Clarion Housing can take to recover any rent owed to us.
If you are finding it difficult to pay your rent it is essential that you contact us so we can put you in touch with our income collection team.
This will help us understand your situation refer you to support services and offer reasonable resolutions. We will contact you as soon as we identify arrears on your account. If you do not engage with us we will have to take further action which could ultimately result in the loss of your home.
It is important that you don’t borrow money from pay day or doorstep lenders who charge extortionate levels of interest and will only push you further into debt.
At court we can apply for either suspended possession order or an outright order. A suspended order means the Court will order you to pay the rent plus a certain amount off the arrears each week.
Outright possession means we can apply for a warrant for possession to evict you from your home. We only evict tenants as a last resort and it is not an action we take lightly.
I’ve received a letter stating a 'Notice of Seeking Possession' is going to be served; does this mean I am going to lose my home?
A Notice of Seeking Possession is not an eviction notice nor does it mean you are going to lose your home. A notice is normally served due to you having rent arrears. Once the notice has been served to you, you have approximately 4 weeks to make an arrangement to pay the arrears (in full or in installments) and keep to the arrangement.
If the arrangement is broken, this can result in an application to court. Notices are served regardless of the reasons for arrears.
Clarion Housing has a duty to collect as much rent as possible. We take all reasonable steps to try to resolve tenancy or rent arrears problems, but if all else fails we will apply to the courts to repossess a property.
The most common ground for eviction is non-payment of rent, although it is possible for tenants breaching any other aspect of their tenancy agreement to be evicted.If you breach the terms of you order or we have secured an outright order against you we can ask the court Bailiff to set a date for your eviction.
The Court will tell you the date and time that the bailiff will arrive. A representative from Clarion Housing will also be there. The locks of the property will be changed and any of your belongings left in the property will be stored. You will however have a specified time by which they must be collected once full payment for storage has been paid. You will have to find alternative accommodation for yourself and anyone else who is living with you.
We will be able to examine your rent account and sort out any problems. If a payment you made is not showing on your account, you will need to bring or send your receipt into the office so we can ensure that the correct amount is put onto your account.
We are a non-profit organisation and need the income from rent payments to be able to continue providing our services.
If someone consistently fails to make payments or ensure their rent is paid, they can be subject to further action including home visits, court hearings and ultimately eviction as a very last resort. Other people who have rent arrears may well be subject to this type of action and you would not be aware of it.
If you have rent arrears, large or small, you must contact us so we can put you in touch with your Income officer to make arrangements to bring your account back up to date