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Contractor site rules

  • Safety
  • Consideration and standards of behaviour
  • Clean and tidy
  • Responsibility
  • Consultation


Our contractors will:

  • Make sure staff, workers and sub-contractors are suitably skilled and competent in the tasks they’ve been asked to carry out.
  • Always follow health and safety procedures and never put anyone at risk.
  • Use barriers, warning signs and notices to notify residents of work, as appropriate.
  • Make sure materials, tools and equipment are stored safely, and are kept out of the reach of children and pets.
  • Make sure particular care is given when children are present, and never enter a resident’s home or continue working, where children (under the age of 16) are unaccompanied.
  • Make sure that all footpaths and access routes are kept clear and safe.
  • Make sure details of any accidents, incidents, near misses or acts of aggression are reported to Clarion Housing.
  • Take measures to prevent unauthorised access to any scaffold and other access equipment.
  • Ensure the scaffold does not obstruct an exit door or escape route, and allows windows to be opened sufficiently for room ventilation.
  • Ensure skips that may present a possible fire hazard are not sited immediately adjacent to any building.

Consideration and standards of behaviour

Our contractors will:

  • Carry a photo identification card at all times, and present it to residents upon arrival and as requested.
  • Have respect for residents and be professional, polite and courteous at all times.
  • Respect residents’ homes and belongings.
  • Not use bad language, make sexist or racist remarks or behave in an improper manner.
  • Try to minimise disruption to our residents and their homes and surrounding areas.
  • Try to keep noise to a minimum.
  • Make sure residents’ homes are kept secure when work is taking place.
  • Never smoke in residents’ homes, or directly outside their doors/open windows.
  • Never use residents’ telephones, and restrict the use of mobile phones when in residents’ homes.
  • Never use residents’ electricity or toilet facilities without their permission.
  • Never play radios when working in or around residents’ homes, without their permission.
  • Drive and park considerately at all times.
  • Provide additional help and show extra consideration to vulnerable or elderly residents, or anyone with special requirements.

Clean and tidy

Our contractors will:

  • Where practical, keep residents’ homes and communal areas secure, clean and tidy, and maintain a high professional standard while work is carried out in or around residents’ homes.
  • Where practical, protect flooring leading to and within the working area.
  • Where practical, tidy up at the end of each day, and make sure materials are stacked neatly and safely.
  • Where possible, maintain all services and facilities.
  • Never leave tools overnight in residents’ homes without their permission (and at the contractor’s own risk).
  • Keep the site, and access roads and footpaths clean and tidy at all times.
  • Keep skips secure and safe.
  • Keep scaffold free from rubbish.
  • Keep materials, equipment and machinery in secure areas.
  • Never use residents’ cleaning equipment.
  • Clean, clear, remove or recycle all waste materials appropriately.
  • Provide operatives on larger schemes with welfare facilities and/or storage as required.


Our contractors will:

  • Deal only with the resident or their officially appointed representative.
  • Make sure all information concerning residents is kept strictly confidential at all times, and is only used in accordance with data protection principles.
  • Work with residents’ associations and representatives, where applicable.
  • Monitor levels of customer satisfaction and aim to resolve any complaints within ten working days.
  • Listen to residents’ feedback (provided by Clarion Housing), and take the residents’ comments on board where possible, to improve the overall service.


Our contractors will:

  • Explain the purpose of their visit.
  • Consult with residents on the scope of works and choices, where applicable.
  • Provide residents with adequate notice and relevant information before any work starts.
  • Provide residents with emergency contact telephone numbers.
  • Keep residents informed about the progress of the work and any delays.
  • Provide a clear photographic record of the existing condition of the areas in residents’ homes that may be affected by the work.
  • Give residents plenty of warning when access is required.
  • Provide residents with emergency contact details.
  • Ensure our staff and contractors’ main offices are aware of the work that’s taking place in case of emergency calls.