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Customers are often approached by energy companies offering grants for loft or cavity wall insulation; however, it's important that you only use our agreed contractors. This is to ensure we can provide a consistent high level of work and customer service.
The Planned Investment team is responsible for identifying properties that may lack adequate insulation.
If you don’t think your home has sufficient loft insulation (at least 150mm) or cavity wall insulation, please get in touch. It's important to note that the way properties are constructed differs greatly, so cavity wall insulation may not be possible in all homes.
If insulation is suitable, we’ll add your home to our list until there are sufficient properties in your area. We’ll then contact you when we plan to carry out the work.
Solid wall properties are far harder to insulate than properties with cavity walls. Please contact Customers Services and we’ll deal with your enquiry.
No, we’re committed to improving the thermal insulation of our properties to ensure they comply with the Government's Decent Homes Standard - which sets a minimum standard for housing - and the Government’s energy efficiency initiative.
We have various contractors carrying out insulation work, depending on your location.
The work typically takes about two hours each for loft and cavity wall insulation per property. But some properties are harder to treat so may take longer.
You’ll benefit from lower heating costs and a more comfortable home all year round.
Loft water tanks and pipework will be insulated to a higher standard as part of these works, which will help prevent frozen pipes and water damage that could occur during very cold weather.
The work will also contribute to an overall saving in energy, which will help reduce greenhouse gases and global warming.
Please clear any loft space you use before the contractor arrives to allow them to undertake the work. If you’re elderly or disabled, help will be available if required – please discuss this with the surveyor at the initial inspection visit.
For cavity wall insulation work you’ll need to remove items from window sills and any pictures or ornaments hanging on outer walls (only while the work is in progress, as a safeguard against damage caused by the vibrations from drilling).
When the loft has been insulated, the insulation will be around 250mm (10”) thick and the ceiling joists won’t be visible. However, for maintenance purposes, there will be a walkway to any water tank (which should be kept clear).
Generally, items shouldn’t be stored in the loft, other than empty suitcases or boxes that can be easily reached from the loft access hatch. Signs will be displayed in the loft, warning of the unsafe footing.
Solar panels turn energy from the sun into electricity. These panels are normally roof-mounted and are known as solar photovoltaic panels or 'PV'.
The Government's Feed-in Tariff (FIT) scheme was designed to encourage uptake of renewable electricity generation technologies, such as PV. As part of the scheme, a householder is paid for the electricity the PV generates, as any electricity not used is sent back to the grid for the utility company to use.
To register for FIT, you must either own your house, or be a fully-staircased shared owner. You will be asked to provide proof that you either own the property or that you have permission from Clarion Housing to claim FIT.
For more information on FIT, and installing solar panels, please contact Customer Services.
Please note that, from 1 April 2019, barring some exceptions, the FIT scheme is now closed for new applicants.