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General exclusions 

Whose responsibility?

  • Your responsibility
  • Our responsibility

Your responsibility

You are responsible for any wilful or accidental damage you cause to the property including fixtures fittings windows and doors. This includes damage caused by any items you have fitted yourself or that is caused by any visitors to your property.

Our responsibility

The following are our responsibility, but are not delivered as part of our repairs service. Other contractors may complete this work on our behalf.

  • Gas appliances, boilers and cylinders
  • Immersion heaters where the property is gas or oil heated
  • Radiators and thermostatic radiator valves
  • Timers and thermostats
  • Pipework associated with the primary heating/hot water system (up to boiler/cylinder)
  • Any equipment covered under service contracts
  • Lateral mains and high voltage installations
  • Intruder alarms, communal alarms and CCTV
  • Street lighting within the curtilage of the block where covered by a service contract
  • Fire equipment, fire alarms, sprinklers, dry risers and emergency lighting
  • Barriers
  • Generators
  • Lightning protection
  • Play areas installation/repair
  • Mansafe fall arrest systems
  • Pump stations or sewage treatment plants
  • Specialist ventilation systems
  • Remedial works following legionella testing
  • Photovoltaic panels covered by a service contract
  • Stairlifts and hoists
  • Medical equipment
  • Booster pumps
  • Laundry equipment
  • Asbestos surveys