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Plumbing, leaks and blockages

Whose responsibility?

  • Your responsibility
  • Our responsibility

Your responsibility

It’s up to you to carry out repairs to:

  • Washing machine hoses and deal with minor blockages to sinks, baths and basins

Additional guidance on blockages

  • We will unblock toilets, although charges may be incurred if this is caused by misuse
  • Dealing with minor blockages to sinks, baths and basins is your responsibility. We will attend to assist if you have followed the steps below and have not been able to clear the blockage, although there may be charges for this if we consider the blockage was caused by you   
    • Try to unblock using plungers and drain clearing materials
    • Contact neighbours to see if they share the problem
    • Contact the local water authority if there is an overflowing manhole outside the property as a shared drain could be blocked

Our responsibility

We will take care of repairs to:

  • Taps fitted by us
  • Water mains
  • Pipework
  • Immersion heaters where the property is electrically heated
  • Waste outlets and plumbing for washing machines /dishwashers
  • Internal waste pipes and all traps
  • Cold water storage tanks
  • External drains and septic tanks including drain clearance and minor blockages that you cannot unblock using plungers and drain cleaning materials (see additional guidance on blockages)
  • Minor blockages to sinks that you cannot unblock using plungers and drain clearing materials (see additional guidance on blockages)