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Moving home can be as challenging as it is exciting. That is why we are committed to making the transition as easy as possible.
To help, here are a few important points to consider when you first move home, including the ways we can support you as your landlord.
When you log in to your account, you're able to use a range of services – giving you control of your home all in one place, 24 hours a day.
Please note: online services are only available to the primary tenant of a property.
To set up your online account, all you need is your Tenant Reference Number or Customer ID. You can find this on any letter or rent statement from us.
1) Set up your gas and electricity
If your home has gas heating, you will need to contact our contractor to get your gas connected and boiler working on the day you move in. You will also need to set up your gas and electricity supply with a utility company. Prices for gas and electricity can vary greatly, so it’s worth shopping around for the best quote using a price comparison website.
2) Set up your rent payments
There are many quick and easy ways to keep up to date with rent payments. Direct debit is the easiest way to pay your rent. You can apply to set this up online. Alternatively, you can pay by standing order or over the phone.
However, whichever method of payment you choose, you are responsible for ensuring payments reach us on time. Remember, if you are on universal credit, you are responsible for setting up and paying your rent.
3) Set up council tax
You are responsible for paying council tax, so it’s important that you contact your local council to tell them your new address and who is living in your household. If you have a low income, are unemployed or live alone you may be eligible for a discount or some help with paying. If you have moved area, it’s also important to let your previous council know you have left, to make sure you aren’t charged.
4) Insure your contents
Arranging contents insurance can give you peace of mind if something should happen to your belongings. If there is a fire, flood, storm damage or burglary, we will repair any damage to the property, but we won’t cover the costs of replacing any of your furniture or belongings. We offer contents insurance from £3.57 a month, but we recommend using a price comparison website to find the best option. Get in touch with Customer Services for more information.
As your landlord, we are committed to maintaining your home to a good standard; however, there are some areas of repairs and maintenance that you are responsible for.
We are responsible for the structure of the property, communal areas and the fixtures and fittings we supplied. However, it's important that you, your family and visitors are aware that any damage they cause is not covered by our repairs service.Read more about Clarion Housing and customer responsibilities.
As our customer, we want you to feel happy, supported and able to make the most out of your life. Find out about our range of services designed to provide you with the skills and opportunities to transform your life and community.