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Welcome to your home

Moving home can be as challenging as it is exciting. That is why we are committed to making the transition as easy as possible.

To help, here are a few important points to consider when you first move home, including the ways we can support you as your landlord.

Using your Clarion Housing online account

When you log in to your account, you're able to use a range of services – giving you control of your home all in one place, 24 hours a day.

  • Manage your rent and payments.
  • View your up-to-date rent statements.
  • Request repair appointments.
  • Update your personal contact details.

Please note: online services are only available to the primary tenant of a property.

To set up your online account, all you need is your Tenant Reference Number or Customer ID. You can find this on any letter or rent statement from us.

Create your account

Four things to do first:

1) Set up your gas and electricity

If your home has gas heating, you will need to contact our contractor to get your gas connected and boiler working on the day you move in. You will also need to set up your gas and electricity supply with a utility company.  Prices for gas and electricity can vary greatly, so it’s worth shopping around for the best quote using a price comparison website.

2) Set up your rent payments

There are many quick and easy ways to keep up to date with rent payments. Direct debit is the easiest way to pay your rent. You can apply to set this up online. Alternatively, you can pay by standing order or over the phone. 

However, whichever method of payment you choose, you are responsible for ensuring payments reach us on time. Remember, if you are on universal credit, you are responsible for setting up and paying your rent.

Ways to pay your rent

3) Set up council tax

You are responsible for paying council tax, so it’s important that you contact your local council to tell them your new address and who is living in your household. If you have a low income, are unemployed or live alone you may be eligible for a discount or some help with paying. If you have moved area, it’s also important to let your previous council know you have left, to make sure you aren’t charged.

4) Insure your contents

Arranging contents insurance can give you peace of mind if something should happen to your belongings. If there is a fire, flood, storm damage or burglary, we will repair any damage to the property, but we won’t cover the costs of replacing any of your furniture or belongings. We offer contents insurance from £3.57 a month, but we recommend using a price comparison website to find the best option. Get in touch with Customer Services for more information.

Services we offer


As your landlord, we are committed to maintaining your home to a good standard; however, there are some areas of repairs and maintenance that you are responsible for.

  • Your responsibility
  • Our responsibility

Your responsibility

You are responsible for any items that you bring into the property including all white goods and all interior decorations. This may also include items installed or left by the previous tenant such as fencing, cat-flaps and shelving.

It is your responsibility to carry out minor maintenance tasks such as replacing light bulbs, unblocking kitchen sinks or bathroom fittings and repairing or replacing fencing. You are also responsible for maintaining your garden. Watch our easy to follow 'How to' guides to resolve these minor maintenance tasks yourself.

More about Clarion and resident responsibilities.

Our responsibility

We are responsible for the structure of the property, communal areas and the fixtures and fittings we supplied. However, it's important that you, your family and visitors are aware that any damage they cause is not covered by our repairs service.

Read more about Clarion Housing and customer responsibilities.

Boiler, heating system and gas appliances:

Through our trusted partners we are also responsible for servicing and repairs to boilers, heating systems and gas appliances.

Contact your heating and gas appliance contractor.

Request a general repair

Request a gas or heating repair

Help and support 

As our customer, we want you to feel happy, supported and able to make the most out of your life. Find out about our range of services designed to provide you with the skills and opportunities to transform your life and community.

Home owner

Customer Charter

Providing excellent customer service is a key priority for us. Check our customer charter and find out more about our service standards.


Clarion Voice

Share your feedback, complete quick online polls and participate in our forums to share your views.

Contact Centre

Contact us

Check our Frequently Asked Questions (FAQs) and find contact details for our contact centre.

You can also find us on social media