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Service status

Find out any reported issues in your local area and when the issue will be resolved.

UPDATE: Thursday 9 April

We know that coronavirus is a concern for everyone in society and the priority for Clarion is to do everything we can to best support our residents and staff. This page will be regularly updated with links to government guidance and key information for our residents.

Government advice

The government is telling people to stay at home to stop the spread of the coronavirus, protect the NHS and save lives. Please find the latest advice here.

Managing your account

We understand this will be a very difficult time for many people, but it’s really important you continue to pay your rent to avoid future financial difficulty.

We want to help you as best we can and provide guidance on the options available to you. If you would like to discuss this with a member of the Customer Accounts team, please complete this form and a team member will be in contact.

There will be no evictions in Clarion homes for non-payment of rent during the coronavirus emergency.

Benefits you may be able to access

You could also explore the links below which provide information on the benefits from government you may be eligible to access.

We also run an additional support service called Guideline, which cannot support directly on rent payments, but provides advice on budgeting. They can arrange support to access specialist debt advice and are continuing to help people find employment opportunities. If you would like to speak to one our Guideline team members, please complete this form.

Supporting our residents

We have set-up a programme of rolling phone calls to our residents, to help their wellbeing and make sure they can access support if they need. Thousands of calls are being made every day.

Our LiveSmart schemes for over 55s have closed their communal spaces, but every resident now receives a daily call from the scheme manager and all have a personal alarm – monitored 24/7 by a call centre.

Clarion Futures continues to provide as much support to residents and communities as we can, still delivering services but doing it while adopting social distancing. You can learn more about our teams and contact them here:

Repairs to my home

We have now moved to a critical only repairs service, which means our focus will be on completing the most serious repairs.

If you have any of the issues set out below, please request a repair as normal and we will respond

  • No electricity in your home
  • No electricity in your kitchen
  • No hot water
  • No water anywhere in your home
  • No heating
  • Premises unable to be secured and there is no alternative entrance
  • A major leak of water that is not containable
  • Blockages leading to sewage or grey water leaking inside the property
  • A structural issue that could collapse or cause damage to the building
  • Mobility equipment not working – including lifts, hoists, baths
  • A WC that is leaking / or cannot be flushed with a bucket or bowl
  • Any critical gas repair

Communal repairs

We have now moved to a critical only repairs service for our communal spaces. We will continue to provide repairs to fix any of the issues below.

  • Boarding up damaged windows and doors
  • Reglazing of windows and doors to maintain fire safety
  • Repairs to damaged doors or windows to ensure security
  • Repairs to lighting, floor coverings, stair nosings and bannisters to keep the building safe
  • External repairs to walls, doors, windows and roofs for safety
  • Isolation of damaged electrical sockets or switches
  • Repairs to blocked gutters or downpipes where water is leaking inside a communal area
  • Repairs to blocked drains where sewage or grey water is backing up inside a communal area
  • Escape or water that is not containable in a communal area
  • No electricity to a whole block
  • No water to a whole block

Utility bill help

Energy firms are putting in place new measures to help prepayment customers who are unable to top up their cards at the current time. The advice varies per provider.  This useful link offers help and advice.

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