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Service status

Clarion’s response to the Covid-19 outbreak

We know that Covid-19 is a concern for everyone in society and our priority is to do everything we can to support our residents and staff.

We have been following government advice and adapting the services we offer. Like other employers we have had a reduced staff team as our staff have had to self-isolate, shield or remain at home due to childcare responsibilities, but we have made sure we can continue to carry out priority repairs to homes, fire risk assessments, caretaking and cleaning in communal areas, and other activity in the community in a safe way.

We have also had a programme of phone calls to our older and more clinically vulnerable residents and since lockdown begun on 23rd March we have made more than 80,000 calls to residents across England, checking their wellbeing and supporting them wherever we can.

We are now operating a near full repairs service, however you may need to wait longer than usual for routine repairs (repairs that are not urgent or emergencies). There is also a national shortage of some materials, meaning in some cases we will need to make an interim repair, returning at a later date to complete it when the material is available. Please see the latest update on repairs here. For more information on when and how we will make property visits, please see drop down below.

Government advice

You can find the latest government advice on Covid-19 here. This includes guidance on work, travel and meeting with friends and family.


Working together during the Covid-19 outbreak

The situation is ever-changing, but it has brought people and communities together, and we’re proud of Clarion staff, residents and partners who have gone the extra mile to support others. You can read our stories here.

For residents who are finding themselves in financial difficulty during this time, we run an additional support service called Guideline. Guideline cannot support directly on rent payments, but provides advice on budgeting. They can arrange support to access specialist debt advice and are continuing to help people find employment opportunities. If you would like to speak to one our Guideline team members, please complete this form.

Read Covid-19 resident updates from Michelle Reynolds, our Chief Operating Officer at Clarion Housing Group.

Covid-19 declaration

Staying Covid-19 secure declaration 

Covid-19 risk assessment

We are trying to provide as full a service as possible, but we may have to deliver them a bit differently to ensure both you, our residents, and our staff can remain safe. For more information about different services, please select an option below:

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