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Find out any reported issues in your local area and when the issue will be resolved.
UPDATE: Thursday 9 April
We know that coronavirus is a concern for everyone in society and the priority for Clarion is to do everything we can to best support our residents and staff. This page will be regularly updated with links to government guidance and key information for our residents.
The government is telling people to stay at home to stop the spread of the coronavirus, protect the NHS and save lives. Please find the latest advice here.
We understand this will be a very difficult time for many people, but it’s really important you continue to pay your rent to avoid future financial difficulty.
We want to help you as best we can and provide guidance on the options available to you. If you would like to discuss this with a member of the Customer Accounts team, please complete this form and a team member will be in contact.
There will be no evictions in Clarion homes for non-payment of rent during the coronavirus emergency.
You could also explore the links below which provide information on the benefits from government you may be eligible to access.
We also run an additional support service called Guideline, which cannot support directly on rent payments, but provides advice on budgeting. They can arrange support to access specialist debt advice and are continuing to help people find employment opportunities. If you would like to speak to one our Guideline team members, please complete this form.
We have set-up a programme of rolling phone calls to our residents, to help their wellbeing and make sure they can access support if they need. Thousands of calls are being made every day.
Our LiveSmart schemes for over 55s have closed their communal spaces, but every resident now receives a daily call from the scheme manager and all have a personal alarm – monitored 24/7 by a call centre.
Clarion Futures continues to provide as much support to residents and communities as we can, still delivering services but doing it while adopting social distancing. You can learn more about our teams and contact them here:
We have now moved to a critical only repairs service, which means our focus will be on completing the most serious repairs.
If you have any of the issues set out below, please request a repair as normal and we will respond
We have now moved to a critical only repairs service for our communal spaces. We will continue to provide repairs to fix any of the issues below.
Energy firms are putting in place new measures to help prepayment customers who are unable to top up their cards at the current time. The advice varies per provider. This useful link offers help and advice.