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Cookie policy

Cookies are small text files that are sent by websites that you visit for a number of purposes, including to make those websites work, or work more efficiently, and to recognise who you are when you return there. The files are stored on your computer’s hard drive, and are read by your web browser.

You can manage your cookie preferences at any time by clicking on “Manage cookie preferences” in the footer of our website.

Alternatively, you can set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain “trusted” sites to store cookies on your computer.

For more information visit: www.allaboutcookies.org or www.aboutcookies.org.

The table below explains the cookies we use at Clarion and why we use them. It also includes information on the third party cookies we use and how data may be shared.

Necessary functional cookies

Some cookies are needed for the website to work – eg to remember your login details so that you aren’t required to enter them again as you move throughout the website. You can’t switch these cookies off.

Cookie Usage Duration
__RequestVerificationToken Set by the website and required to authenticate requests (security). Session
clarion#lang Set by the website and manages the currently selected language. Session
ASP.NET_SessionId Set by the website and required to authenticate user logins. Session
CookieControl Set by the website to store your cookie preferences. 90 days
.AspNet.Cookies Set by the website and required to authenticate user logins. Session

Analytics cookies

We use these cookies to track and analyse how you use our website. For example, which pages you visit, or whether you view content or download documents. We use this information to improve our online services and give you the best website experience possible through more relevant and personalised content. You can switch these cookies on or off at any time.

Cookie Usage Duration
SC_ANALYTICS_GLOBAL_COOKIE Set by the website to enable us to track visitor behaviour. 10 years

Third-party cookies

We use these cookies to enable third-party services. If you don’t turn these cookies on, you may not be able to see or use elements such as the live chat, Google Maps and YouTube videos on our website. If you do, we will share your cookie information with the relevant third-party service providers – this then means they can use your cookie information to provide you with personalised content on other websites. You can switch these cookies on or off at any time.

Cookie Usage Duration
SNID Set by Google and used by them to identify users consuming their services, including Google Maps, embedded on our site. 6 months
_gat_gtag_ Google Tag Manager. Set by Google Analytics and allows website managers to track specific actions on the site and add third party cookies such as Facebook Pixel. 24hrs
_ga Set by Google Analytics to enable Clarion to track visitor behaviour. 2 years
_gid Set by Google Analytics and distinguishes users when tracking behaviour. 24 hrs
HSID, SSID, APISID, SAPISID Set by YouTube embedded video player. Enable Google to collect user information for videos hosted by YouTube. 21 months
CONSENT Set by You Tube embedded video player. Manages You Tube cookies and consent. 18 years
IDE Set by You Tube embedded video player. Provides data for Doubleclick advertising. 9 months
LOGIN_INFO Set by You Tube embedded video player. Enables management of User Preferences. 10 months
PREF Set by You Tube embedded video player. Enables management of User Preferences. 23 months
SID Set by You Tube embedded video player. This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time. 24 months
SIDCC Set by You Tube embedded video player. This is a security cookie to protect users data from unauthorized access. 12 months
VISITOR_INFO1_LIVE Set by You Tube embedded video player. This cookie is used as a unique identifier to track viewing of videos. 2 months
YSC Set by You Tube embedded video player. This cookie is used as a unique identifier to track viewing of videos. Session
__Secure-3PAPISID Set by You Tube embedded video player. This is used for targeted advertising. 2 years
_fb Facebook Pixel set by Clarion. Enables us to target advertising to our web users when they visit Facebook and Instagram. 3 months
Intelecomchat_31502 Set by Puzzel, the provider of our Live Chat service. Session
session Used by Turtl, the provider of our online publications and reports platform, to authenticate you for the duration of your browser session in the event that you log in to the tool. Session
hasSeenImmerseHelpMessage Used by Turtl to determine whether or not you have seen our help messages on your first visit. 2 years
lead_STORYID Used by Turtl to determine if you have signed up within a given Story. 2 years
pollDidVote_POLLID Used by Turtl to,determine which polls you have previously voted on. 2 years
readerId Used by Turtl Analytics to recognise you when you return to our site. 2 years

Location cookies

We use these cookies to provide you with content relevant to where you live. For example, the contact details of your local gas contractor, or news about local events. You can switch these cookies on or off at any time.

Cookie Usage Duration
personalisationPostcode Set by the website to support personalisation, captures and stores postcode when entered by user in postcode lookup tool or from customer profile when logged in. 30 days

For more information about how Clarion processes your information as a website user, please see the Clarion Housing Group privacy notice.