Cookie policy
Cookies are small text files that are sent by websites that you visit for a number of purposes, including to make those websites work, or work more efficiently, and to recognise who you are when you return there. The files are stored on your computer’s hard drive, and are read by your web browser.
You can manage your cookie preferences at any time by clicking on “Manage cookie preferences” in the footer of our website.
Alternatively, you can set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain “trusted” sites to store cookies on your computer.
For more information visit: www.allaboutcookies.org or www.aboutcookies.org.
The table below explains the cookies we use at Clarion and why we use them. It also includes information on the third party cookies we use and how data may be shared.
Necessary cookies
Some cookies are needed for the website to work – eg to remember your login details so that you aren’t required to enter them again as you move throughout the website. You can’t switch these cookies off on our website. You may disable these in your browser settings, but this may affect how the website functions.
| Cookie | Usage | Duration |
|---|---|---|
| __RequestVerificationToken | Set by the website and required to authenticate requests (security). | Session |
| clarion#lang | Set by the website and manages the currently selected language. | Session |
| ASP.NET_SessionId | Set by the website and required to authenticate user logins. | Session |
| CookieControl | Set by the website to store your cookie preferences. | 90 days |
| .AspNet.Cookies | Set by the website and required to authenticate user logins. | Session |
Functional cookies
Some cookies allow the website to remember choices you have made to improve your experience - e.g. to remember you have already seen a news alert so we don’t show it to you every time you visit a page. You can switch these cookies on or off at any time.
| Cookie | Usage | Duration |
|---|---|---|
| registrationBanner | Set by the website to remember you have seen and closed the registration banner. | 5 days |
Analytics cookies
We use these cookies to track and analyse how you use our website. For example, which pages you visit, or whether you view content or download documents. We use this information to improve our online services and give you the best website experience possible through more relevant and personalised content. You can switch these cookies on or off at any time.
| Cookie | Usage | Duration |
|---|---|---|
| SC_ANALYTICS_GLOBAL_COOKIE | Set by the website to enable us to track visitor behaviour. | 10 years |
| _ga | Set by Google Analytics to enable Clarion to track visitor behaviour. | 2 years |
| _gid | Set by Google Analytics and distinguishes users when tracking behaviour. | 24hrs |
| _hjAbsoluteSessionInProgress | This cookie is set by HotJar and used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 30mins |
| _hjFirstSeen | This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. | Session |
| _hjSessionUser_[site ID] | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 1 year |
| _hjIncludedInSessionSample | This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit. | 30mins |
| _hjSession_[site ID] | A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. | 30mins |
| _hjIncludedInPageviewSample | This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit. | 30mins |
Third-party cookies
We use these cookies to enable third-party services. If you don’t turn these cookies on, you may not be able to see or use elements such as live chat, chatbot, Google Maps and YouTube videos on our website. If you do, we will share your cookie information with the relevant third-party service providers – this then means they can use your cookie information to provide you with personalised content on other websites. You can switch these cookies on or off at any time.
| Cookie | Usage | Duration |
|---|---|---|
| SNID | Set by Google and used by them to identify users consuming their services, including Google Maps, embedded on our site. | 6 months |
| _gat_gtag_ | Google Tag Manager. Set by Google Analytics and allows website managers to track specific actions on the site and add third party cookies such as Facebook Pixel. | 24hrs |
| HSID, SSID, APISID, SAPISID | Set by YouTube embedded video player. Enable Google to collect user information for videos hosted by YouTube. | 21 months |
| CONSENT | Set by You Tube embedded video player. Manages You Tube cookies and consent. | 18 years |
| IDE | Set by You Tube embedded video player. Provides data for Doubleclick advertising. | 9 months |
| LOGIN_INFO | Set by You Tube embedded video player. Enables management of User Preferences. | 10 months |
| PREF | Set by You Tube embedded video player. Enables management of User Preferences. | 23 months |
| SID | Set by You Tube embedded video player. This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time. | 24 months |
| SIDCC | Set by You Tube embedded video player. This is a security cookie to protect users data from unauthorized access. | 12 months |
| VISITOR_INFO1_LIVE | Set by You Tube embedded video player. This cookie is used as a unique identifier to track viewing of videos. | 2 months |
| YSC | Set by You Tube embedded video player. This cookie is used as a unique identifier to track viewing of videos. | Session |
| __Secure-3PAPISID | Set by You Tube embedded video player. This is used for targeted advertising. | 2 years |
| _fbp | Facebook Pixel set by Clarion. Enables us to store and track visits across websites and target advertising to our web users when they visit Facebook and Instagram. | 3 months |
| Intelecomchat_31502 | Set by Puzzel, the provider of our Live Chat service. | Session |
| session | Used by Turtl, the provider of our online publications and reports platform, to authenticate you for the duration of your browser session in the event that you log in to the tool. | Session |
| hasSeenImmerseHelpMessage | Used by Turtl to determine whether or not you have seen our help messages on your first visit. | 2 years |
| lead_STORYID | Used by Turtl to determine if you have signed up within a given Story. | 2 years |
| pollDidVote_POLLID | Used by Turtl to determine which polls you have previously voted on. | 2 years |
| readerId | Used by Turtl Analytics to recognise you when you return to our site. | 2 years |
| Recite.Persist | Set by the ReciteMe toolbar to persist across subsequent web pages on client site once the toolbar is launched. | 1 year |
| Recite.Preferences | Set by ReciteMe to save user-selected settings to auto-load on subsequent web pages on the website once the toolbar is launched. | 1 year |
Location cookies
We use these cookies to provide you with content relevant to where you live. For example, the contact details of your local gas contractor, or news about local events. You can switch these cookies on or off at any time.
| Cookie | Usage | Duration |
|---|---|---|
| personalisationPostcode | Set by the website to support personalisation, captures and stores postcode when entered by user in postcode lookup tool or from customer profile when logged in. | 30 days |
For more information about how Clarion processes your information as a website user, please see the Clarion Housing Group privacy notice.
