Skip to content

Repairs and maintenance

Get essential home safety advice, learn who's responsible for looking after your home, and request repairs quickly and easily.

Emergency repairs

You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 500 8000.

Gas leak

If you smell gas, or suspect a gas or carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.  

You should also: 

  • switch off all your gas appliances 
  • open all doors and windows to ventilate the property 
  • turn off the gas supply at the mains (there’s usually a large lever next to the gas meter)
  • evacuate the property immediately and wait for advice from the emergency services.

Find out more about gas safety

Clarion Response: our repairs team

Our Clarion Response repairs team completes 1,000 jobs every day, with 97% on time and an 89% customer satisfaction rating.

See how we’re working to maintain and improve your homes.

General repair FAQs