Repairs and maintenance

Yes, but it depends on what you are repairing. Check our responsibility for repairs guide to find out what you can fix, and if you’re planning significant repairs or works, make sure you get our permission first. If we’re responsible for a repair, it’s best to request a repair so we can fix it.

Request a repair

If you lose or break your key or key fob, please contact us.

If the key fob you’ve lost is for the communal door of your building, we may have to issue new key fobs to all the other residents. This can be a lengthy process and you may need to pay for this.

To request a repair on behalf of a family member or neighbour who is a Clarion resident, please phone our customer services team on 0300 500 8000.

During electrical testing checks, we test your electrical fixtures and wiring. This is to ensure they are safe and working properly. As your landlord, we have a duty to carry out these safety checks. Any problems left unchecked could cause electric shocks, power outages or fires. Electrical testing is usually carried out when you move in, then every 5 years after that.