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Repairs and maintenance
Get essential home safety advice, learn who's responsible for looking after your home, and request repairs quickly and easily.
You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 500 8000.
If you smell gas, or suspect a gas or carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.
You should also:
- switch off all your gas appliances
- open all doors and windows to ventilate the property
- turn off the gas supply at the mains (there’s usually a large lever next to the gas meter)
- evacuate the property immediately and wait for advice from the emergency services.
Clarion Response: our repairs team
Our Clarion Response repairs team completes 1,000 jobs every day, with 97% on time and an 89% customer satisfaction rating.
See how we’re working to maintain and improve your homes.