Skip to content
Money, quote bubble, and repairs spanner logos
Register your online account for a chance to win £100

Use your Clarion account to quickly request repairs, contact us and make secure payments 24/7. Register today and you could win a £100 Love2shop voucher.

Repairs and maintenance

Get essential home safety advice, learn who's responsible for looking after your home, and request repairs quickly and easily.

Emergency repairs

You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 500 8000.

Gas leak

If you smell gas, or suspect a gas or carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.  

You should also: 

  • switch off all your gas appliances 
  • open all doors and windows to ventilate the property 
  • turn off the gas supply at the mains (there’s usually a large lever next to the gas meter)
  • evacuate the property immediately and wait for advice from the emergency services.

Find out more about gas safety

Repairs during the coronavirus pandemic

See how we're working to ensure everyone's safety throughout your repairs service.

This repair experience was brilliant. The contractor fixed what he needed to, which was a part in the boiler, and was done within the hour.

Clarion resident

Clarion Response: our repairs team

Our in-house Clarion Response repairs service completes more than 1,000 jobs every day.

  • 95.7% – repairs completed on time.
  • 95.5% – first-time fixes.
  • 88.9% – customer satisfaction.

General repair FAQs