Repairs and maintenance
Get essential home safety advice, learn who's responsible for looking after your home, and request repairs quickly and easily.
Request a repair
Discover the simple ways to request a repairResponsibility for repairs
See what you can look after and what we repairHome maintenance
Explore our range of DIY guides, tips and videosEmergency repairs
You can report emergency repairs 24/7, 365 days a year: simply phone our customer service team on 0300 500 8000.
Gas leak
If you smell gas, or suspect a gas or carbon monoxide leak, please phone the National Gas Emergency Helpline on 0800 111 999.
You should also:
- switch off all your gas appliances
- open all doors and windows to ventilate the property
- turn off the gas supply at the mains (there’s usually a large lever next to the gas meter)
- evacuate the property immediately and wait for advice from the emergency services.
Request a repair
Find the right help for you
This repair experience was brilliant. The contractor fixed what he needed to, which was a part in the boiler, and was done within the hour.
Clarion resident
Clarion Response: our repairs team
Our in-house Clarion Response repairs service completes more than 1,000 jobs every day.
- 95.7% – repairs completed on time.
- 95.5% – first-time fixes.
- 88.9% – customer satisfaction.