Skip to content

Service status

This page will be updated as new government guidance is released if it requires a change to our services and was last updated on 25th September 2020.

Clarion’s response to the Covid-19 outbreak

We know that Covid-19 is a concern for everyone in society and our priority is to do everything we can to support our residents and staff.

We have been following government advice and adapting the services we offer. Like other employers we have had a reduced staff team as our staff have had to self-isolate, shield or remain at home due to childcare responsibilities, but we have made sure we can continue to carry out priority repairs to homes, fire risk assessments, caretaking and cleaning in communal areas, and other activity in the community in a safe way.

We have also had a programme of phone calls to our older and more clinically vulnerable residents and since lockdown begun on 23rd March we have made more than 80,000 calls to residents across England, checking their wellbeing and supporting them wherever we can.

We have now returned to our standard repairs service – this means we provide emergency repairs within 24 hours, and any other repairs on the next available appointment, with a target to complete the repair in 28 days. There are still some products like plaster and fencing that are in shorter supply than normal and these repairs may take slightly longer. For more information on when and how we will make property visits, please see drop down below.

Government advice

You can find the latest government advice on Covid-19 here. This includes guidance on work, travel and meeting with friends and family.

Working together during the Covid-19 outbreak

The situation is ever-changing, but it has brought people and communities together, and we’re proud of Clarion staff, residents and partners who have gone the extra mile to support others. You can read our stories here.

For residents who are finding themselves in financial difficulty during this time, we run an additional support service called Guideline. Guideline cannot support directly on rent payments, but provides advice on budgeting. They can arrange support to access specialist debt advice and are continuing to help people find employment opportunities. If you would like to speak to one our Guideline team members, please complete this form.

Read Covid-19 resident updates from Michelle Reynolds, our Chief Operating Officer at Clarion Housing Group.

Covid-19 declaration

Staying Covid-19 secure declaration 

Covid-19 risk assessment

We are trying to provide as full a service as possible, but we may have to deliver them a bit differently to ensure both you, our residents, and our staff can remain safe. For more information about different services, please select an option below: