Important change to repairs service currently provided by Wates and Mitie in North and East London, Essex and the Midlands. From Wednesday 7 November, Clarion Response will be taking sole responsibility for day to day and communal repairs across North and East London, Essex and the Midlands. These contracts are currently delivered by Wates and Mitie. Clarion Response is our in-house repairs and maintenance arm which currently services 70,000 Clarion properties nationwide. All affected customers will receive a letter in the post notifying them of this change over the next week.