Simple guides to help you manage and enjoy your home, from moving in to understanding payments and responsibility for repairs.
Payments, rents and chargesWays to pay, rents and charges explained, and financial help
Private tenantsEverything you need to know about private tenancies
LeaseholdersUseful advice and information for leaseholders
How can we help?
I didn’t know anything about shared ownership. When I looked into it, it became clear it would be perfect.Read Eddie’s story
Request a repair
Find the right help for you
How to buy your home
See how you could buy your home at a discounted price through the government’s Right to Buy scheme.
For the first time in years I feel safe, stable and excited about finally putting down roots.Read Jacqueline's story
Amy’s Place resident
From time to time, surveyors carry out inspections to determine information about our properties.
Like most housing associations, we borrow money which is secured against our properties. We borrow at sensible levels in order to build more homes and help as many people into affordable housing as possible.
Surveyors’ inspections provide confirmation to our lenders that we’re operating within the rules of our agreements. They don’t highlight repair issues and don’t affect your tenancy, rent, or service charges.
Inspections are typically required each year. But, as we own more than 100,000 properties, the surveyors tend to inspect different regions each year, so your property is unlikely to be inspected every year.