Simple guides to help you manage and enjoy your home, from moving in to understanding payments and responsibility for repairs.
How to buy your home
See how you could buy your home at a discounted price through the government’s Right to Buy scheme.
Residents' Annual Report
Explore our new, interactive Residents’ Annual Report to see how we’re continuing to improve our services, in spite of the current coronavirus pandemic.
And discover our resident stories from across the country.
For the first time in years I feel safe, stable and excited about finally putting down roots.
Amy’s Place resident
From time to time, surveyors carry out inspections to determine information about our properties.
Like most housing associations, we borrow money which is secured against our properties. We borrow at sensible levels in order to build more homes and help as many people into affordable housing as possible.
Surveyors’ inspections provide confirmation to our lenders that we’re operating within the rules of our agreements. They don’t highlight repair issues and don’t affect your tenancy, rent, or service charges.
Inspections are typically required each year. But, as we own more than 100,000 properties, the surveyors tend to inspect different regions each year, so your property is unlikely to be inspected every year.
Coronavirus and surveyors’ inspections
Due to coronavirus restrictions, we’re not currently carrying out internal inspections and properties are only being inspected externally. These inspections may involve photos being taken of the outside of your home or building, but don’t require any access to the property.
The inspections are being done between 19-30 October. All the surveyors will carry ID and an authorisation letter.