Clarion Housing policies
Find all the policies you might need during your time as a Clarion resident.
Everyone deserves a good quality home – from young families to retired people or those struggling in the housing market. That’s why we’re here.
Clarion Housing is the UK’s largest housing association, owning and managing 125,000 homes: 360,000 people call a Clarion home their home.
Homes are the platforms on which lives are built – and providing those homes is a role we take seriously. We’re committed to providing good, affordable homes for those that need it the most and a great service to all residents.
Clarion Housing is part of Clarion Housing Group, which is made up of both commercial and not-for-profit subsidiaries. The group undertakes a range of commercial activities in order to invest in our core social mission to provide homes for those who need them most.
What is social housing?
Take a look at how we’re creating quality social housing and helping communities to thrive across the UK.
Our social purpose
Clarion Futures is our charitable foundation and delivers our social investment programme.
We’re working with residents and the community to deliver this programme: helping our residents into jobs and training; combatting financial exclusion; delivering digital services, helping young people fulfil their potential; and improving neighbourhoods.
How we help each year
Our commercial activities
Clarion Housing Group is made up of both commercial and not-for-profit subsidiaries. The group undertakes a range of commercial activities to generate revenue to invest in our core social mission:
- Latimer builds quality new homes across tenures
- Clarion Response repairs, maintains and improves our homes
- Grange manages more than 6,000 properties over 200 developments.
In addition, we offer private housing to rent for working households and families whose needs are not met by social housing, but who aren’t able to buy a home. And House Exchange enables social housing tenants to swap homes, providing opportunities for social mobility
How we invest
As a business for social purpose, we don’t distribute profits. Instead, we reinvest to improve our properties and deliver our charitable aims.
Clarion Response: our repairs team
Our Clarion Response repairs team completes 1,000 jobs every day, with 97% on time and an 89% customer satisfaction rating.
See how we’re working to maintain and improve your homes.
Our commitments to you
We’re committed to making a difference for our residents and communities, making sure we provide a good service.
Discover our six service commitments helping us deliver great customer service on the things that matter to you.