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Chat with us online

Our Virtual Assistant is here to help answer your questions 24/7. Our Live Chat service can put you in touch with one of our trained advisors during our opening hours.

Telephone

0300 500 8000

Our phone lines are open from 08:30-17:00 Monday to Friday (10:00-17:00 on Wednesdays).

Our postal address

Clarion Housing Group, Reed House, Peachman Way, Broadland Business Park, Norwich, NR7 0WF.

Complaints

We aim to provide the best possible service but sometimes we can make mistakes or circumstances beyond our control affect our service. You can help us put things right by letting us know where our service falls down and how we can improve it.


Make a complaint

Download: Complaints Policy (pdf)

Read about our complaint handling code self-assessment

Our charitable foundation

Clarion Futures can help in lots of ways: from jobs and training to financial guidance and digital skills.

  • Money and household bills.
  • Jobs, apprenticeships and training.
  • Digital skills.
  • Mental health and wellbeing.

Find out more

“Without digital skills I was feeling left behind. Now I’m able to keep in touch with people, create documents and manage my money.”

John

Clarion resident