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Our postal address

Clarion Housing Group, Reed House, Peachman Way, Broadland Business Park, Norwich, NR7 0WF.

Complaints

We aim to provide the best possible service but sometimes we can make mistakes or circumstances beyond our control affect our service. You can help us put things right by letting us know where our service falls down and how we can improve it.


Make a complaint

Download: Complaints Policy (pdf)

Read about our complaint handling code self-assessment

Can't see your query?

Live chat

Use our virtual assistant 24/7 or our live chat service Mon-Fri 8.30-20.00 (Wed 10.00-20.00) and between 10.00-14.00 on Saturday and Sunday.

Emergency repairs

0300 500 8000

This number is for emergency repairs only due to our IT systems issue.

Our charitable foundation

Clarion Futures can help in lots of ways: from jobs and training to financial guidance and digital skills.

  • Money and household bills.
  • Jobs, apprenticeships and training.
  • Digital skills.
  • Mental health and wellbeing.

Find out more

“Without digital skills I was feeling left behind. Now I’m able to keep in touch with people, create documents and manage my money.”

John

Clarion resident