Having trouble accessing a website? Clearing your browser cache can resolve loading, display and login issues.

 

Choose your device/browser: 

Google Chrome - Android

1. Open Chrome
2. Tap the three dots (⋮)
3. Select History
4. Tap Clear browsing data
5. Choose All time
6. Tick Cached images and files
7. Tap Clear data

 

Google Chrome - iPhone/iPad

1. Open Chrome
2. Tap the three dots (⋮)
3. Select History
4. Tap Clear browsing data
5. Select Cached images and files
6. Confirm

 

Safari - iPhone/iPad

1. Open Settings
2. Select Safari
3. Tap Clear history and website data
4. Confirm
   
   

Microsoft Edge (Mobile)

1. Open Edge
2. Go to Settings
3. Privacy and Security
4. Clear browsing data
5. Select Cached images and files
6. Clear data

 

Samsung internet

1. Open Samsung internet
2. Settings
3. Personal browsing data
4. Delete browsing data
5. Select Cached images and files
6. Delete data

 

Google Chrome (PC/Laptop)

1. Open Chrome
2. Press Ctrl + Shift + Delete
3. Select Cached images and files
4. Click Delete data

 

Microsoft Edge (PC/Laptop)

1. Open Edge
2. Press Ctrl + Shift + Delete
3. Select Cached images and files
4. Click clear now

 

Mozilla Firefox (PC/Laptop)

1. Open Firefox
2. Press Ctrl + shift + Delete
3. Select Cached Web content
4. Click clear

 

Safari (Mac)

1. Open Safari
2. Safari > Settings > Advanced
3. Enable Develop menu
4. Develop > Empty Caches

 

Frequently asked questions

Q: What is a cache?

A: A cache is a temporary storage area in your browser that saves parts of websites you've visited, such as:

• Images
• Logos
• Page layouts
• Scripts and code
• Other website content

The purpose of the cache is to make websites load faster. Instead of downloading everything again each time you visit a website, your browser can use the saved files from your device.

 

Q: Will clearing my cache delete passwords?

A: No

 

Q: Should I clear my cookies or other history?

A: No

 

Q: Will I be signed out?

A: Possibly if cookies are cleared