Thanks for contacting us

Thank you for your submission. Were committed to fixing problems for our customers. When you make a complaint, we'll make sure to recognize it and document it within ten workdays. Our goal is within 20 workdays of getting them.

Please allow this time to investigate the complaint and find the best resolution for you.

If we can't fix the problem:

• We'll explain why and let you know what we can do while we work on restoring thing
• If needed, we'll give you a plan of action and, if possible, tell you when we expect to fully address your complaint

Find out more about our complaints policy and how we deal with complaints