Resident Liaison apprentice - Stevenage

This opportunity is available through our supply chain, with EQUANS.

The Apprentice Resident Liaison Officer (Level 3) serves as a vital link between the construction team and residents, ensuring effective communication and addressing concerns promptly. This role involves being the primary point of contact for residents, facilitating smooth project execution, and maintaining high levels of customer satisfaction. The apprenticeship offers structured training, providing the ARLO with essential skills and insights into both the construction and customer service sectors.

Main Duties:

• Act as the main point of contact between residents and the construction team during projects.
• Organise and support resident meetings, consultation events, and community engagement days.
• Maintain accurate records of all resident interactions and provide administrative support to the site team.
• Monitor on-site progress and resident concerns, escalating any issues where necessary.
• Work collaboratively with site managers, health & safety teams, and external stakeholders.
• Support the delivery of construction works in occupied housing environments with minimal disruption.

Requirements:

• GCSE Maths and English (or Functional Skills Level 2) grade 4/C.
• Driving license (preferred).