Apprenticeship details:
This role has been made available through our contractor, Equans.
To support the business in administering systems and processes that complement and support contractual and business obligations to enhance service delivery. To support the Business Support team in executing their day-to-day tasks. To maintain accurate records for audit purposes as well as maintaining the Service desk function.
Key Responsibilities:
- Utilise IT to the full and ensure work is progressed effectively
- Prioritise workload
- Maintain confidentiality of private and confidential information
- Handling customer complaints or enquires
- To provide telephone assistance to clients with query’s
- Ensure correct internal and external distribution of correspondence
- To provide an efficient, courteous and professional approach to all telephone callers
- To record and convey accurately and at the appropriate time incoming or outgoing messages
- Carry out filing as per standard filing system, keeping files up to date & any hard copies as required
- Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
Requirements:
- Educated to GCSE level or equivalent
- Excellent organizational skills
- Excellent verbal and written communication skills
- Flexible & adaptable
- Ability to work both alone and as part of a team
Apply now