Resident Liaison Officer - Harringey and Croydon

The Apprentice Resident Liaison Officer (ARLO) serves as a vital link between the construction team and residents, ensuring effective communication and addressing concerns promptly. This role involves being the primary point of contact for residents, facilitating smooth project execution, and maintaining high levels of customer satisfaction. The apprenticeship offers structured training, providing the ARLO with essential skills and insights into both the construction and customer service sectors.

Key Responsibilities:

• Resident Communication: Establish and maintain open channels of communication with residents, informing them about project timelines, potential disruptions, and progress updates.
• Information Distribution: Prepare and distribute newsletters, notices, and other informative materials to keep residents informed.
• Issue Resolution: Act as the first point of contact for resident concerns, resolving issues promptly or escalating them when necessary.
• Progress Monitoring: Assist in tracking on-site progress and relay necessary information to residents.
• Event Coordination: Organise and participate in resident meetings, open days, and consultation events to foster community engagement.
• Impact Assessment: Monitor the effects of construction activities on the community, ensuring residents are aware of factors such as noise, dust, or road closures.
• Collaborative Efforts: Work closely with construction teams, site managers, and health and safety officers to prioritise and address resident needs.
• Record Maintenance: Keep accurate records of all resident communications, including emails, letters, and meeting minutes.
• Administrative Support: Perform administrative tasks such as report writing and document management.
• Any other reasonable management request as agreed with Senior RLO / RLO Manager.

Requirements - Harringey:

• Educated to GCSE level or equivalent.

Requirements - Croydon:

• Educated to GCSE level or equivalent.
• Driving Licence: Possession of a full, current, and valid UK driving licence.