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Opportunities to shape Government housing policy


Residents are being invited to share their views and experiences that will help inform and influence Government housing policy.

Consultation on potential tenant satisfaction measures

The Regulator of Social Housing is seeking your views on proposed new tenant satisfaction measures. These are part of the planned changes to consumer regulations set out in the Government’s publication, The charter of social housing residents: social housing white paper.

The measures aim to provide data about the performance of social housing landlords and the quality of their services, to help the regulator in its future consumer regulation role.

Take part by completing the consultation’s online survey by Thursday 3 March 2022.

Participate in review to improve social housing services

A review of staff training and qualifications to enhance social housing services and ensure residents’ complaints are dealt with effective has been announced.

As part of the work, residents are being encouraged to come forward and have their say in the review, sharing their experiences of dealing with social housing staff. There is also an opportunity to suggest what changes they would like to see.

The Social Housing White Paper Professionalisation Review, will explore the qualifications currently available for staff and consider if additional training is required to improve the service to residents.

You can make your contribution to the review by emailing