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Introducing Clarion Commitments


Our ambition is to deliver great customer service and to ensure you are aware of the services we offer and the standards you can expect.

To help achieve this, and in response to our ongoing engagement with you on our services, we are delighted to launch our new initiative, Clarion Commitments.

The Clarion Commitments are part of our efforts to be more open and transparent about the things that matter to you most, so you can hold us to account and help us in our constant drive to make a difference for our residents and communities.

Our Clarion commitments

These are the six commitments covering different areas of our key services, each with their own series of measures and promises. They will be regularly reviewed and updated over time to reflect what you are telling us, and throughout the year we will share progress updates on each commitment. This is to ensure they continue to meet your needs, remain relevant to your priorities and concerns, and enable you to see how we are performing.

Michelle Reynolds, Chief Customer Officer, said: “It’s my pleasure to launch our new customer service initiative, Clarion Commitments. From our engagement with you, through surveys, complaints, insight and feedback, you have told us what matters most to you in terms of the delivery of our services. In response, we’ve set out our six key service commitments and targets that aim to increase transparency against these commitments and to drive accountability for service improvements.

“We strive for customer excellence through having a clear service offering and delivering services efficiently and consistently, with a great customer experience that makes you feel valued and supported.”