East
As a resident, you are the best person to tell us about where you live.
Resident Feedback Leads to Urgent Porch Repair
You said:
A resident highlighted their porch was damaged and broken at a resident event at Willow Close, Great Hormead. The underlying base had come away, causing it to droop down, making it unsafe and unsightly. The resident mentioned this issue had been reported previously but never sorted.
We have:
Our Clarion Response operative highlighted the porch was unsafe and contained asbestos, which required specialist attention. The job was therefore logged as urgent and notified the specialist team immediately. Within a month of the event, the porch was completely repaired.
The repair was carried out to ensure the porch was structurally safe and secure for the resident, as their safety and wellbeing is our priority. While the work has also improved the appearance of the property, the essential outcome was making sure the resident could use the area safely and with peace of mind.
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