North London

A friendly face for residents at Chelsea Sutton Estate

You said:

During a door knocking event, you told us you wanted more chances to speak with your Housing Officer face to face. Some residents said they find it easier to discuss their concerns in person rather than online and wanted a regular time to ask questions, report issues and get advice.

We have:

Monthly drop-in sessions have been introduced at Chelsea Sutton Estate, giving residents the chance to speak directly with their Housing Officer without an appointment. At the sessions, residents can report repairs, ask questions about their tenancy and get support with any concerns. Where needed, the Housing Team can also connect residents with other services for further advice and support.

The sessions have made it easier for residents to get support, ask questions and feel confident that their concerns are being listened to.