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Staff talking to residents

North London

As a resident, you are the best person to tell us about where you live.

Door knock event at Lakeview Estate

You said:

During a door knocking event, you voiced various concerns, including:

  • Mice present in some flats.
  • An increase in foxes and other wildlife across the estate, causing a nuisance.
  • Poor cleanliness in communal areas, particularly in stairwells and on lift floors.

We have:

  • Our Neighbourhood Response Officers got affected residents to raise pest control requests with ARK (our pest control partner). Lakeview also has a pest control plan in place, with regular visits scheduled.
  • We sent letters to residents, with guidance in them about managing foxes and other wildlife. Whilst we don’t offer fox pest control, reducing rubbish is the best deterrent.
  • Our estates team assessed cleaning standards across multiple blocks. As a result, we scheduled deep cleans for Lakeview, Bunsen House, Jossiline Court, and Butley Court, which happened in February.

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