South London

Making sure resident feedback leads to action

You said:

You told us you wanted clearer updates after scrutiny reviews. You wanted to understand what changes had been made, what was still being worked on and how your feedback was helping to improve services.

We have:

Improved how we track and share updates on resident scrutiny reviews, making it easier for residents to see what has changed and how their feedback is making a difference. We:

• Created a clear tracker to watch progress and next steps.
• Improved updates for resident scrutiny groups, so they can see what is happening and where action is still needed.
• Made sure changes are checked with residents before they are completed.