All you need to know about managing your home, including repairs to communal areas, service charges and EWS1 fire safety forms.
Our leasehold homes are built and run by our property development company, Latimer Homes.
The Latimer website has all the information you need to manage your home – whether you’ve lived in your home for years or have just moved in.
This includes how to report repairs, extending your lease and information about selling your home.
Repairs to communal areas
If you live in a shared building, Clarion is responsible for maintaining and repairing: the communal areas; the communal plumbing, heating and electrics; fire safety; and the structure of your building. You can check your home user guide to see what applies to you.
We tell you the estimated service charge at the start of each financial year. We then update you on what we actually spent within six months of the end of each financial year.
You might also have to pay ground rent to your freeholder. If so, you’ll get a notice of demand before each financial year saying how much you have to pay and whether this will increase over time. The deficit or surplus from this is applied to your account on 30 September each year.
With some leases, we collect fees for a sinking fund, also known as a reserve fund. Sinking funds are kept in an account that accrues interest and we only use this money when unplanned major works are needed. We’ll let you know how much is in your sinking fund and if we need to use the money.
EWS1 fire safety forms
In 2020, the government issued revised guidance on building safety standards for flats within apartment blocks. As a result, buildings of any height are now potentially in scope for requiring the EWS1 (external wall system) form devised by the Royal Institution of Chartered Surveyors (RICS).
EWS1 certification requires a new assessment of the building by a qualified, independent professional to establish if the external wall system meets the new fire risk standards, or whether remedial work is needed.
EWS1 forms are not a legal requirement, but some lenders require one before they’ll offer a mortgage.
As a result, the form may apply to you if you live in an apartment block and want to sell or remortgage your home. EWS1 forms only apply to flats.
We're investigating the external wall systems on our buildings. We're now prioritising blocks under six storeys and expect to complete initial assessments this year. We'll update customers as soon as we know if any work is needed.
Find out more about EWS1 forms and what we’re doing to help.