Skip to content

Payments, rents and charges

Discover simple ways to make payments and see how we can help if you’re having problems paying.

Ways to pay

How to manage your regular household payments

Discover a range of simple payment options and advice, including how to set up a direct debit.

Find out more

Making payments online

Your online account is a safe and secure way to pay your rent within minutes.

Making a payment online is easy:

  1. go to
  2. log in and you'll land on the ‘Account summary’ page
  3. tap on the ‘Make a payment’ button under your current balance
  4. type in the amount you want to pay and select ‘Pay now’.

And you’re all done.

Reset your online account password

For security reasons, it's a good idea to regularly update the password to your online account.

To do this:

  1. log into your account
  2. tap on the ‘my profile’ button
  3. scroll down to ‘update password’
  4. enter your current password and then your new one
  5. click submit.

Please know that your new password must be at least 8 characters and contain at least one of each of the following: uppercase, lowercase, numeric and special characters.

Not all special characters work. The ones you can use are: #?!@$£%^&*-

Locked out of your account?

If you enter your password incorrectly 5 times, our system automatically locks your account. This is a data protection requirement and helps to make sure your details stay safe and secure.

Head to this web page and tap on the 'unlock your account' button: 

You'll then be automatically guided through our two-step unlocking process. Please note, the process takes a minimum of 24 hours to complete. This can take longer if your account has been locked over a weekend.

Annual rent review

Each year, we review our rents in line with national guidelines. How your rent is reviewed depends on your tenancy type and a range of factors, including:

  • your property type
  • your property size
  • the date your tenancy started.

These factors may influence how your rent changes and why it may differ from others in your neighbourhood.

Find out more about annual rent reviews

An apartment block exterior with wooden exterior and white cladding

How we can help

See the support we offer with jobs, training, and your personal finances.

Money guidance

I don't think I would have been able to do this on my own, but Clarion were there to help me.


Clarion resident

Read Michelle's story