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Section 20 A new contract for maintenance in the North and Midlands Region

Helping to provide replacement, renewal, and improvement works within our buildings and surrounding areas.

We have issued a Notice of Proposal for the proposed new contract that will provide planned and cyclical maintenance, replacement, renewal, and improvement works across the North & Midlands Region. Details of the contractor are included in your Notice letter.

The proposal document can be sent to you via email or post. To request this please send an email to

Download and view the proposal document

Clarion Housing has a duty to have regard to written observations made within the consultation period. In order to do so, you can send your comments and observations in writing to:

Postal address

Section 20 Team

Clarion Housing Group

Reed House,

Peachman Way,




Online form

You can also submit your comments and observations using the form below.

If you wish to make formal observations, they must be in writing and received before 26th April 2024.

Why are we serving the Notice?

Section 20 of the Landlord and Tenant Act 1985 (as amended) requires a landlord (Clarion Housing) to consult tenants and leaseholders who pay variable service charges before entering into a long-term agreement where:

  • the agreement will be longer than 12 months
  • any single tenant/leaseholder would be liable to pay more than £100 (including VAT) within a year.

Who have we sent the Notice to?

This Notice has been sent to all leaseholders and tenants who pay, or could pay, towards the cost of planned or cyclical maintenance works as part of their service charge.

Tenants do not pay for the initial works but pay a charge for any mechanical and electrical equipment, such as a lift or door entry system (which is based on the life span of the installation).

What is the duration of the Agreements?

The term of the contract will be for 20 years. This will include review periods and break clauses every 5 years. During this time, we may end the contract or clarify costs and service delivery.

I don’t receive any maintenance work from Clarion, why have you sent me this Notice?

You may be a leaseholder or a shared owner living in a house with responsibility for your own maintenance. However, there may be a facility you use, such as a car park, unadopted road or path, or an area of grounds which has a shared responsibility for maintenance.

You may not have paid anything in the past but there may be a reason why you need to in the future. Because of this, you have been included in the consultation.

You also may live in a development which is not managed by Clarion, or where some services are provided by an agent. If this is the case some of this consultation may not apply to you.

How much will you have to pay under the new agreements?

If you are a tenant, most repair and maintenance costs for your home are paid for as part of your rent and not as an additional service charge. Leaseholders and tenants will only have to pay a service charge for works carried out under the contract to their block and estate if they are rechargeable under the terms of their lease or tenancy agreement.

When work becomes necessary this will be priced in line with the terms of the contract. You will be consulted on specific works exceeding £250 per property.

What should you do next?

You have the right to make observations on the plans. To do this you should send your comments and observations to:

Section 20 Team Clarion Housing Group Reed House Peachman Way Norwich NR7 0WF or via email:

If you wish to make formal observations they must be in writing and received before 26th April 2024.

If you would like to discuss this Notice over the telephone, please contact customer services and ask to speak to the Home Ownership team.

Please know that any verbal communication cannot be deemed an observation which should be considered.

Do I have to make observations?

No, but you have a right to make any comments or observations regarding the Notice of Proposal. If you are happy with the information, we would just ask you to keep the Notice for your records.

What specifically will the contract include?

We propose to enter into long-term agreement for a contractor to undertake the following types of works as, when and if necessary to your property:

The works include (but are not limited to):

The works to be provided under the agreements are planned and cyclical maintenance, replacement, renewal and improvement works, to all of our buildings and surrounding areas, as, when and if necessary. The works include (but are not limited to):

  • Electrical testing, upgrades and rewires
  • Lateral mains (electrical) renewals
  • Communal boiler replacements
  • Roof repairs and renewals
  • Fascia and soffit repairs and renewals
  • Rainwater and foul water goods cleaning, repairs and renewals
  • Flashings and pointing repairs and replacements
  • Chimney stack repairs and rebuilding
  • Brickwork repairs and re-pointing (including boundaries and rebuilding)
  • Concrete repairs and coating systems
  • Window replacement and repairs
  • Render repairs and replacement
  • Cladding repair, replacement and installation
  • External repairs and redecorations
  • Communal repairs and redecorations
  • Communal entrance doors and screens repair, replacement and installation
  • Door entry systems replacement and installation
  • External and internal insulation works
  • Door replacements and repairs
  • Door canopies replacement and repairs
  • Communal lighting renewals
  • External estate specific lighting replacement and installation
  • Underground drainage repairs and renewals (including surveys)
  • Hard and soft landscaping repairs, renewals and environmental improvements
  • Communal floor and stair repairs and replacement including covering (internal and external)
  • Passenger lift replacement and installation
  • Water mains services repair and replacement
  • Gas mains services repair, replacement and installation
  • Ventilation systems replacement and installation
  • Fire alarm systems upgrades and replacement
  • Passive fire system upgrades and replacement
  • Sprinkler and misting systems scoping and installations
  • Asbestos removal and encapsulation
  • Renewable technology replacement and installation
  • Sound insulation installation
  • Damp-proofing replacement and installation
  • Validation of stock condition and scoping surveys
  • Access to carry out works safely