Section 20: A new contract to provide Passive Fire Safety Service across North and East regions

Section 20 of the Landlord and Tenant Act 1985 (as amended) requires a landlord (Clarion Housing) to consult tenants and leaseholders who pay variable service charges before entering into a long-term agreement where:

• The agreement will be longer than 12 months, and
• any single tenant/leaseholder would be liable to pay more than £100 (including VAT) within a year

This notice has been sent to all variable service charge payers who have communal areas or land associated with their properties who pay, or could pay, towards the cost of Passive Fire Safety Service as part of their service charge.  

The term of the contract will be for 7 years. The contract can be terminated, by giving 13 weeks’ notice, expiring any time after the first contract anniversary.

You may be a leaseholder or a shared owner living in a house with responsibility for your own maintenance. However, there may be a facility you use (such as a car park, unadopted road or path) or an area of grounds which has a shared responsibility for maintenance. You may not have paid anything in the past but there may be a reason why you might need to in the future. For this reason, you have been included in this consultation.

You may live in a development which is not managed by Clarion, or where some services are provided by an agent. If this is the case some of this consultation may not apply to you.

If you are a tenant most costs for repairs and maintenance to your home are paid for as part of your rent and not as an additional service charge. Leaseholders and tenants will only have to pay a service charge for works carried out under the contract to their block and estate if these are rechargeable under the terms of their lease or tenancy agreement. When work becomes necessary this will be priced in line with the terms of the contract and you would be consulted on specific works exceeding £250 per property. 

You have the right to make observations on the proposed contract. To do so, you should send your comments and observations in writing to:  

Email: s20.observations@clarionhg.com

Or via post to:

Section 20 Team
Clarion Housing Group
Reed House
Peachman Way
Norwich
NR7 0WF

If you wish to make formal observations, they must be in writing and received before 7 September 2026.

If you would like to discuss this notice via the telephone, please contact customer services and ask to speak to the Home Ownership team. Please note any verbal communication cannot be deemed to be a formal observation requiring consideration and a written response. 

No, but you have a right to make any comments or observations regarding the Notice of Proposal. If you are happy with the information you have been provided, we would just ask you to keep the Notice for your records.

We propose to enter into long-term agreement for a contractor to undertake the following types of works as, when and if necessary to your property:

The works include (but are not limited to): 

• Compartmentation works and survey’s
• Fire stopping works (e.g. roof cavities)
• Fire doors (repair and replacement)
• Fitting door closures and accessories across Clarion’s housing stock
• Fire door inspection repairs