Section 20 Property Services Heat Metering Framework Agreement

Section 20 of the Landlord and Tenant Act 1985 (as amended) requires a landlord (Clarion Housing) to consult tenants and leaseholders who pay variable service charges before entering into a long-term agreement where:

• The agreement will be longer than 12 months, and
• any single tenant/leaseholder would be liable to pay more than £100 (including VAT) within a year

This notice has been sent to all residents who receive communal heating services and are liable to contribute towards the servicing and upkeep of the system.

A framework agreement is a procurement approach that sets out the terms, conditions and pricing for goods or services within a general contract. This allows works or services to be awarded to approved suppliers when needed without running a new tender each time.

We are using a framework to support the consistent and compliant delivery of Heat Meter and Billing operations. It allows Clarion to achieve good value and to appoint trusted suppliers efficiently, whilst maintaining clear service standards for residents.

Long-term agreements allow us to work with contractors over a longer period of time to maximise efficiencies and achieve greater value for our customers. The length of the contracts will ensure that we are able to provide consistent delivery standards. Any existing contracts in place we have will be coming to an end very soon.

You will continue to be billed your service charge on the basis of an estimated cost which is then actualised at the end of the financial year. This notice has been sent to you to notify you that we plan to enter into a new Framework Agreement for Heat Metering. It is not to notify you of an increase in cost.

Yes, please contact the Home Ownership Team and we will arrange for this documentation to be posted or emailed out to you. You may also view any documentation by downloading the document above.

You have the right to make observations on the intention made. To do so, you should send your comments and observations in writing to:

s20.observations@clarionhg.com

Or via post to:

Section 20 Team

Clarion Housing Group

Reed House

Peachman Way

Norwich

NR7 0WF

If you wish to make formal observations they must be in writing and received before 18th March 2026 .

If you would like to discuss this notice via the telephone, please contact customer services and ask to speak to the Home Ownership team. Please note any verbal communication cannot be deemed to be an observation which should be considered.

No, but you have a right to make any comments or observations regarding the Notice of Intention. If you are happy with the information you have been provided, we would just ask you to keep the Notice for your records.

Clarion Housing is subject to the Public Contracts Regulations (2015) and consequently we are required to publish a Contract Notice in the Find a Tender Service (FTS).  This will allow all contractors to express an interest in applying for the agreement.  Clarion Housing is not required to give leaseholders the right to nominate contractors when FTS applies as a result of the value of the contracts to be awarded.

The specifications, available to download via the link below, include the services to be procured under the new contract.

Heat Metering Framework Criteria