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Complaints policy [PDF]

Make a complaint

We aim to provide the best possible service but sometimes we can make mistakes or circumstances beyond our control affect our service. You can help us put things right by letting us know where our service falls down and how we can improve it.

We will:
  • treat your complaint seriously, promptly and in confidence
  • aim to put things right there and then
  • take full details from you and investigate the matter if we are unable to resolve the problem straight away
  • be polite, helpful and professional
  • use lessons learned to improve our service

For further information please download the complaints policy. You can use the online contact form below and select 'make a complaint' from the drop-down menu under reason for the enquiry.


Make a complaint

Let us know about problems you’ve had with dealing with us. This includes problems with our services, the behaviour of our staff, failures of communication and delays dealing with issues.